Director, Online and E-Commerce for Asset & Profit Protection
Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Drives the creation and development of new and industry-leading fraud reduction strategies, both procedural and systemic, and ensures their prompt implementation into the on-line and payment processes. Ensures that all fraud strategies operate in concert with the business models of SHC and individual business units. Stays in front of potential on-line and payment fraud losses by 1) anticipating areas of vulnerability 2) Taking proactive steps to reduce that vulnerability and 3)Conducting investigations into fraudulent activities and making procedural and/or systemic recommendations to prevent re-occurrences. Ensures the prompt and risk-averse transition to an integrated retail environment.
Maintains currency in the dynamic on-line and payment environments in order to anticipate new on-line, fulfillment and payment innovations, the risks they incur, and the solutions available or to be developed.
Incorporates, in all risk strategies, the inherent affect of the strategy on member experience, future direction, operational expense as well as fraud mitigation.
Maintain and enhance ongoing communication channels with the the business units to understand their direction and goals and provide Asset Protection perspective to them.
Supports retail and Logistics Asset Protection with instruction, data for evidence, and other means of assistance in accomplishing the field Asset Protection goals.
Develops the annual expense plan for on-line Asset and Profit Protection, monitors the plan throughout the fiscal year and makes necessary adjustments to the plan to accommodate business trends.
Sets goals and timelines for the Asset and Profit Protection On-line/Payments team's projects and work efforts and coordinates those timelines with the business units' needs.
Sets priorities for On-line/Payments Asset protection, using cost-benefit analysis to determine the order of prioritization.
Gathers analytical details in assessing risk and solutions for risk when making key budget and risk decisions.
Drives investigative excellence for cases involving payment and on-line crimes requiring root cause identification that led to incurred losses and recommendations to prevent re-occurrences.
Accepts accountability for financial results related to on-line and payment fraud mitigation
Ensures and oversees PCI and PII integrity on projects, cases, and workflows in the on-line and Payment Fraud mitigation areas
Drives revenue growth by minimizing risk associated with projects designed to open new methods of payment, fulfillment, and order/sales entry.
Responsible for manager and associate morale, development, feedback, and continually solicits feedback from the team at all levels and incorporates that feedback into risk strategies.