Customer Leadership Development Program

National Grid (https:\\


  Full Time   Employee

United States

Customer Leadership Development Program
National Grid is a leader in the Utilities and Energy industry, offering excellent career and growth opportunities. We are not just growing fast; we are growing smart - and we want you to come grow with us!
Established to provide customers with energy services and sustainability solutions, National Grid’s Customer team has become an industry leader in defining the utility of the future. The Customer team is offering an intense leadership development program for top MBA graduates. The 18-24 month program is designed to expose graduates to the broad range of activities across our functions and jurisdictions, work on a variety of projects, and expand their business network. After completion of the program, graduates will move into a direct management, program management, or strategy development role based on their interests and the organization’s needs.
Depending on the graduate’s interests, these positions may be located in New England (Massachusetts & Rhode Island), Downstate New York (Long Island & Brooklyn) or Upstate New York (Syracuse, Albany & Buffalo).
The program starts with a 6-week orientation period in which each new hire will get exposure to every aspect of National Grid’s core business operations. Program participants will then undertake three 6-8 month rotations that expose the new hire to the full scope of the Customer organization. These rotations will be tailored to the new hire’s interests, and participating groups may include:
Market Development
The Market Development team focuses on building and managing strong, effective sustainability-related services. The work is highly collaborative and team members coordinate internally and with external stakeholders, including National Grid business partners, state regulators, community leaders, and industry representatives. The team engages with these stakeholders to develop a long-term vision for the energy future including meeting the energy efficiency and demand side management needs of various customer segments. Strategies are brought to fruition by working across other teams at National Grid to implement and market approaches to meet these needs.
Team members oversee and consult on a variety of qualitative and quantitative research studies to measure and verify observed energy efficacy savings. They must also clearly summarize and disseminate their findings to regulatory stakeholders and National Grid teams.
New Energy Solutions
The New Energy Solutions Joint Venture group is responsible for developing strategies for residential and commercial customers to address existing gaps in the Energy Efficiency, Alternative Fuel Vehicles, Grid Modernization and Distributed Generation programs through partnerships and alliances. The Program Manager position will be responsible for managing existing partnerships as well as developing new customer solutions in partnerships with market participants.
Business Process and Performance
This role involves working across both the management and frontline teams to support the development and implementation of National’s Grid Performance Excellence (PEx) Strategy. The candidate will support teams with PEx training and coaching, and ensure that this methodology is established and developed within National Grid’s Organization.
The role will include managing and facilitating operational teams on Lean projects that improve organization effectiveness and customer responsiveness. Responsibilities include:
-Coaching & facilitating teams to deliver projects across functions
-Organizing and facilitating workshops to define issues and develop solutions
-Managing programs from initiation through to delivery
-Developing & delivering presentations to both management and field crew level
The individual will be expected to manage the delivery of several projects simultaneously to streamline and continuously improve processes.
Advanced Data and Analytics
The Advanced Data and Analytics team uses Big Data to develop forecasting, optimization, modeling, and simulation tools that fundamentally transform the company’s current business operations and its future growth trajectory. The team builds solutions that enable National Grid business units to shift to using data to make effective decisions across the organization, from the front-line/tactical level to the longer-term/strategic level. The team is uniquely positioned to identify areas where advanced analytical tools can improve National Grid’s business operations, and members are expected to independently identify opportunities for improvement across the entire enterprise.
Program Qualifications:
Strong interest in sustainability and industry transformation
2017 MBA candidate from top-tier business school
3+ years professional experience with personnel/project/program management
Utility/energy industry experience desired but not required
If you have the desire to work in a highly collaborative environment that places great emphasis on team work, customer focus and results, we invite you to register for interview slots through the Career Office.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:Customer Group
Primary Location
Other Locations
:NY-Brooklyn, NY-Syracuse, NY-Hicksville, NY-Albany, RI-Providence
:Customer Group
Job Posting
:Oct 3, 2016, 12:18:26 PM
Unposting Date

To apply for this job, contact:
Kathy Gangarossa

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