Process & Performance Manager (Operations)

National Grid (https:\\


  Full Time   Employee

United States

About the Position:

Accountable for the performance of groups of end-to-end processes, as well as joint business planning and execution that maximizes achievement of near term business objectives and long term strategic imperatives. Through collaboration across functions, strong partnership with the business and unwavering performance leadership, drive capability development and execution of specific improvement efforts to realize substantial gains in quality, delivery and cost.
Position Responsibilities (including but not limited to):
Lead, own and champion change across the business and within the process, managing operational and organizational change for business excellence and growth, as well as inspiring and engaging others in new ways of matrix working, innovation and performance to enhance value and commitment.
Develop and foster a culture of innovation in the end to end process, challenging and advising the functions that support ERR and the wider business to understand the impact of existing policies, processes and ways of working in order to drive greater innovation and value.
Contribute to, develop and implement National Grid Strategy within the process by aligning and prioritising processes and resources in order to drive performance and value creation through innovative, efficient, customer focused and joined up working.
Improve the financial and non-financial performance of end-to-end processes, including working with members of the US Executive Team and PEX Business Planning and Performance to set process ambition, objectives and KPIs.
Collaborate with the other process teams and the PEX Business Planning and Performance to implement and embed the National Grid Process Framework into the business, and support the development of National Grid process methodology and tools.
Identify process inefficiencies, opportunities and failures and work closely with the PEX Business Planning and Performance in order to develop solutions to drive efficiencies and maximize value through projects, initiatives and ongoing change management.
Support the development and design of the Management Information architecture needed to drive process improvement, working closely with other process and functional leads, supporting priority setting, performance management, and achievement of business and regulatory objectives.
Lead the development of process policies, including:
oTesting and challenging existing policies, ensuring they are optimized across the end to end process. Identify shortfalls and, working with the responsible functions, put in place action plans to remedy these, in order to ensure, network disturbances are minimized and compliance with regulations.
oManaging communication with stakeholders directly and indirectly impacted by the process plans and procedures.

Knowledge & Experience Required:
Influential, energetic and enthusiastic business leader, with the drive, ambition and resilience to make things happen and deliver outstanding performance.
A strong, successful record in providing strategic leadership, implementing significant change and delivering against key business objectives.
Significant experience managing large numbers of resources and activities focused on delivering superior operational performance and continuous improvement.
Experience in leading and developing a broad team comprised of diverse expertise and skills.
Proven experience at influencing senior executives of the organization.
Ability to successful bring together and drive cooperation across diverse teams with potentially conflicting goals and objectives.
A Bachelor’s degree preferably in an engineering/analytical business disciplinewith a considerable breadth and depth of proven experience across maintenance, asset management and emergency response / resolution, ideally within the utility sector.
3+ year’s management experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Primary Location
Other Locations
:NY-Melville, NY-Syracuse
Job Posting
:Oct 5, 2016, 2:07:18 PM
Unposting Date
:Nov 4, 2016, 11:59:00 PM

To apply for this job, contact:
Kathy Gangarossa

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