Helpdesk Specialist (Journeyman) Job

11/9/16
SAIC (www.saic.com)
Other

/yr

  Full Time   Employee


Apg
Maryland
United States

Helpdesk Specialist (Journeyman) (Job Number:422546)

Description:

SAIC is looking for a Helpdesk Specialist in Dayton, OH and APG, MD.

This candidate performs routine clerical duties, providing duplication and digital imaging services, and interfaces with the organization travelers and travel coordinators/counselors requiring limited knowledge of systems or procedures. Responsibilities include: writing, typing, or entering information into a computer, preparing correspondence, bills, statements, receipts, checks, or other documents, copying information from one record to another, proofreading records or forms, sorting and filing records, processing mail, answering calls, conveying messages, running errands, and making copies of documents. This position may also require of tasks relating to computer data entry of timecards, cost transfers, journal vouchers, and other documents. Ensures entries are accurate and complete. Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures.

This candidate is responsible for the following:

(a) Responds to and diagnoses problems through discussion with users.

(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

(c) Supervises operation of help desk and serves as focal point for customer concerns.

(d) Provides support to end users on a variety of issues.

(e) Identifies, researches, and resolves technical problems.

(f) Responds to telephone calls, email and personnel requests for technical support.

(g) Documents, tracks, and monitors the problem to ensure a timely resolution.

(h) Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

(i) Interacts with other staff to restore service and/or identify and correct core problem.

(j) Simulates or recreates user problems to resolve operating difficulties.

(k) Recommends systems modifications to reduce user problems.

Qualifications:

EDUCATION AND EXPERIENCE: High School and seven (7) years or more related experience.

Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Oct 8, 2016, 5:47:05 PM
Primary Location: United States-MD-APG
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Other Locations: United States-MS-STENNIS SPACE CENTER

To apply for this job, contact:
Jane Ormerod

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