Under general supervision, performs diagnosis, repairs and documentation of repairs in the following areas: Brakes, steering and suspension, heating and air conditioning, basic engine repair, manual drive train and axles, electrical, and engine performance as identified in the Retail Repair Process and/or CarMax Auction Trade Policies.
Duties including but not limited to, inspecting fluids, frame/rust/flood damage, retrieve OBD codes, general service repairs, diagnosis and repair. Assist in successful execution of Auction Operations including vehicle start-up and flow through sale, vehicle mechanical diagnosis and flood/frame evaluations.
Principle Duties and Responsibilities:
Execute CarMax Standardized work
Perform engine diagnoses for vehicle arbitration
Perform automatic transmission/transaxle diagnoses for vehicle arbitration
Perform advance engine performance and drivability
Perform electrical systems repair
Perform manual drive train and axle repair
Perform steering and suspension repairs including 4-wheel alignments
Perform State Inspection and Emission Certification (if applicable)
Assist with starting, troubleshooting and maintaining the operation of wholesale vehicles to run through the auction lane
Ensure workplace cleanliness and organization in accordance with CarMax 5S standards
Maintain, repair, and clean shop equipment
Provide outstanding customer service at all times
Complete duties as assigned by Leads and Managers
Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
May require walking or standing for an extended period of time.
Wears CarMax clothing (acquired through company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance
Complete all training, on-line and hands-on, as required by position, including Kronos Training.
Accountable to Associate 1 Competency Model
Maintain ASE Certifications in Electrical (A6), Engine Repair (A1)
Read, interpret and transcribe data in order to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as 50lbs
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Demonstrate exceptional attention to detail and have manual dexterity in both arms and hands
Monitor shop compliance with CarMax, O.S.H.A., and EPA policies