Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
Under general supervision, the Technical Support Analyst will have responsibility to implement, support, and monitor the overal technical infrastructure while collaborating with network services, softare systems engineering and/or application development in order to restore service and/or identify problems as necessary, manage workflows and associate requests, and install, diagnose, repair and maintain all desktop hardware and software systems to ensure optimal system performance with effective technical solutions. Provide break/fix, setup, and configuration services for all computers, printers and other associated peripheral devices (eg. CD and DVD read/writers, monitors, scanners, mice, special keyboards, etc.). Perform advanced troubleshooting and remediation to complex issues in our environment, basic network maintenance functions such as user creation, termination, and assignment of rights and permissions. Participates and leads project work related to technical support operations and corporate initiatives. Completes tasks such as inventory, shipping, and imaging of desktop,laptops and other IT components as applicable. Works with procurement to purchase hardware and software. Also, this position will address any computer issues escalated by the Technical Support Manager, Informations Systems Manager or the Information Systems Director. This position is expected to abide by and enforce interdepartmental policies.
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