Parkland Health and Hospital System (www.parklandcareers.com)
Looking for your next opportunity? If so, choose Parkland and discover what a meaningful job feels like. Whether you work directly with patients or use your talent to support our care, you’ll be part of a team that’s providing valuable health services to Dallas County residents. And here, you’ll have the opportunity to put all your skills to work, and the support to grow and advance in your job and your field. Step into a career that will make a substantial difference for our patients—and for you. We blend cultures, talents, and experience into an exemplary health and hospital system. Parkland has earned distinction as one of America’s Best Hospitals by U.S News and World Report every year since 1994.
Serve as an institutional ambassador charged with the reception, management, and resolution of visitor and patient feedback, to include complaints, grievances, compliments and suggestions.
Education: -Must have a Bachelor¿s degree in health care, social work, or related field. -Preferred: Master¿s degree in health care or related field.
Experience: -Must have two years¿ experience as a Patient Advocate, in social sciences, a health-related profession, or related field. -Five (5) years of experience working in a health care environment, or related field, with three (3) working in customer relations.
Equivalent Education and/or Experience: -Education or experience in complaint management, mediation, conflict negotiation, data management, interpersonal communication, and crisis intervention strongly preferred. -2 (two) years of experience working in a Patient Relations /Advocacy, Customer Relations/Advocacy. -Bi-lingual, preferred.
Skills or Special Abilities: -Must have knowledge and be able to support the hospital¿s mission, philosophy, values and vision. -Must have excellent interpersonal relationship skills including communication (oral and written). -Must have excellent customer service intuition and skills. -Must have keen analytical and problem solving skills. -Must demonstrate ability to empathize and relate to individuals of diverse backgrounds. -Must be a diplomatic communicator with the ability to interact with staff and clients in an objective, non-judgmental manner. -Must be able to de-escalate emotionally charged situations, and also maintain own composure in emotionally charged and/or stressful situations. -Must be able to effectively represent clients and maintain confidentiality in all circumstances. -Must be available to participate in the rotating departmental on call program which includes evenings and weekends. -Must be capable of analyzing data in the development of resources and tools for departmental customers. -Must be able to meet deadlines in a fast-paced environment. -Must be able to work both independently and as a team member and/or leader. -Must be able to handle stressful situations in a professional and empathetic manner. -Must be able to demonstrate basic computer skills.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.