Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
Position Summary: Responsible for providing quality carpet and upholstery cleaning and other related services to our customers. Supervises Technicians on all pre-assigned jobs, as well as additional services purchased by the customer while in the home. Responsibilities: • Plans the workday and determines the optimal travel route to scheduled appointments. • Responsible for the safe driving of Company vehicles to the next scheduled appointment. • Surveys and discusses in detail with the customer any services to be completed. • Explains and sells as many additional services as the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter. • Ensures that all pre-assigned jobs are successfully completed. • Completes and reviews invoices with the customer and secures payment for service. • Determines the Technician has properly secured all equipment in truck. • Telephones the next customer to alert them of time of arrival. • Is constantly aware during the course of the day of supervisory responsibility towards the technician so he is properly trained to complete his job assignments. • Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person. • Assists the Manager in formal training and development of new technicians. • Other duties as assigned.
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