First Citizens Bank (www.fcb.com)
Full Time Employee
Merchant Operations Specialist
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Job ID #: 27301
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: Monday - Friday 8:00am - 5:00pm
Physical Address: 110 Church Avenue, Roanoke, VA 24011
Department Name: Merchant Services
Provide quality customer service for merchants, dealing with both internal and external contacts, to ensure all customers needs are satisfied. Serve as a merchant call center, as well as a production unit, by proactively evaluating and resolving issues and/or problems pertaining to the merchant portfolio, while handling the daily workflow of processing new applications and maintaining existing customer base.
Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.
High school diploma or GED with a minimum of 1 year combined customer service and data entry experience.
Strong oral communication and customer service skills.
Working knowledge of Microsoft Word and Excel.
Other Preferred Qualifications:
We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.
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