2025-04-07 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Philippines
OU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
ROLE SUMMARY:
Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment.
Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
ACCOUNTABILITIES:
Undertake any projects/duties as assigned by the Telesales Manager or Direct Sales Channel Manager.
Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
Provide customer-oriented service at all times relating to specific sales issues.
Liase closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.
Ensure co-operation with other members of the sales team and throughout the sales force.
Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Excellent communication skills
Telephone skills
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
