IT Helpdesk - Military veterans preferred

2025-04-11
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Kuala Lumpur - Kulco
50672
Malaysia

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

  • To provide IT first tier support for all IT related issues.
  • To provide simple user training and on-going user support.
  • To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
  • Provide support for Video Conferencing ,off-site meetings ,webcast support and key AP events.
  • To work with vendor for support issues.
  • To manage service quality provided by vendor.
  • To partner with ITSC support for issues not related to local.
  • To provide IT support for all IT related issues.
  • To partner with Area Technical Services in desktop standards and configurations.

Technical Skills

  • In depth knowldege of maintaining desktop computers, printers and peripheral hardware/software
  • In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
  • Familiarity with network concepts like TCP/IP, DNS,DHCP, WINs..
  • Remote troubleshooting via phone, Netmeeting.
  • Setting up and troubleshooting of VPN (SecureAccess)
  • Familiar with basic video conferencing /audio conferencing

YOUR PROFILE
• Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires at least Diploma in Information Services in Information Servicesand or 1- 2years of working experience.


OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program


Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

 

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