Customs Clearance Shift Supervisor
- Military veterans preferred
2024-12-09 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Makati 1231 Philippines
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Summary
Ensure smooth running of the customs clearance operation
Manage the work rosters and supervising the work performed by the clearance department in order to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.
YOUR TASKS:
DHL Customers
Provide technical advice on customs related matters to customers (internal and external), including solutions design inputs for new DHL products
Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
Global Account Customer
Contact and confirm for clearance performance
Customs Clearance Manager
Assist the Clearance manager to implement and supervise the work procedures to ensure compliance to the standard clearance processes and standards
Assist the Clearance Manager with customer queries or complaints handling as when directed
Set up clearance profile and POA report
Bonded shipments monitor by daily basis
Provide assistance as when required in regulatory audits performed on DHL customs clearance operations
NCG Manager
Set up clearance quantity report
Bond age monitoring
Customs Authorities
Ensure communication and negotiation with customs for trouble case.
Service providers
IT support to provide stable system
All ICC Staff’s
Organize and control the staff’s to achieve yearly target and goal.
Monitor the COA& BOS to meet RO target.
Maintain pre-clearance performance.
Gateway Operations staff at all levels
·Enable to ensure the shipment’s complete clearance
PEOPLE MANAGEMENT
Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
Develop IKOs/KPIs with team members and monitor individual performance.
Consul performance appraisal.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Skills & Qualification
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
Diploma (or equivalent)
Line Trainer certified
IATA Dangerous Goods Acceptance Certification
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
# 1 Great Place to Work.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
