Service Design Manager
9/15/17
ManTech (www.mantech.com)
Other
/yr
Full Time
Employee
Contractor
Hanover
Maryland
United States
Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement. This is a brand new project and your chance to make a difference from the very start!
Job Description:
Service Design Manager responsible for all facets of service delivery for both North America and overseas locations and requires senior level leadership skills, customer interaction, a strong sense of urgency, and excellent team organizational skills across multiple technology disciplines. Maintains relationships with peer technical and operational teams critical to the overall success of Service Delivery. Provides 24/7 operational support for our customer who expects high availability for mission critical systems.
Responsibilities:
The Service Design Manager oversees the design, integration, deployment and Tier 3 sustainment of systems in support of a global IT contract. Provide solutions engineering related to all program IT services and tools. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility and ROI studies. Develops technical documentation.
Responsible for staffing capacity planning, analyze staff performance metrics, and adjust staff size and skill mix accordingly to achieve SLAs and maintain budget objectives
Skills:
? System integration life cycle process
? Knowledge of Enterprise Management, End User, Connectivity, and Security services
? Management of simultaneous engineering projects
? A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
Qualifications:
? Bachelor?s degree in technical or business discipline
? 7 years? experience leading an Engineering team
? Demonstrated experience in planning and leading Systems Engineering efforts is required.
? Solutions development experience in one or more of the following service area: Enterprise Management, End User, Connectivity, and Security services
Desired:
? ITIL Foundations V3 certification desired
? Master's degree in Computer Science, Information Systems or other related technical discipline desired
? Managed Services experience
Security Requirements:
U.S. Citizenship and an active DoD TS/SCI w/ poly clearance based upon a SSBI completed within the last 5 years. Must be willing to submit to an initial and random polygraph.