Help Desk Technician, Intermediate



  Full Time   Employee   Contractor

Annapolis Junction
United States

Help Desk Technician, Intermediate

Position Description
CGI Federal is looking for talented Helpdesk Technician to provide excellent systems, desktop, and network support for next generation digital media management systems. Work with other talented and creative professionals to support digital media systems that bring information and entertainment to all of America?s military personnel stationed around the world.


Candidates must have an Active Secret clearance
Active Security+ CE Certification


Experience with media management systems, DoD systems, and cloud-based solutions is highly desirable.


Assists users via phone and field support in a wide range of computer issues
Installs, upgrades and maintains desktop and portable computer hardware, software, printers, and peripherals.
Provide friendly, responsive, and knowledgeable support to a global user community during standard business hours.
Support a wide range of hardware and software systems, desktops, peripherals.
Troubleshoot and resolve complex IT problems using Service Desk best practices.
Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
Enters and updates tickets into the automated trouble ticketing system
Tracks trends and recommends corrective actions
Ensures compliance with applicable security and property accountability requirements.
Tracks and manages software licenses. Must have A+, Network+ or Sec+ (preferred) and active secret clearance upon hire.
Win10 and iOS knowledge is a plus. Your future duties and responsibilities Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

  • Help Desk/IT Services

To apply for this job, contact:
Human Resources

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