Product Support Manager



  Full Time   Employee   Contractor

United States

Product Support Manager

Position Description
CGI Federal is seeking a product support manager to be a part of a large team tasked with developing and implementing a major procurement system. Your future duties and responsibilities
Responsible for the development of logistics documentation, and ensuring life cycle sustainment planning, execution, and reporting requirements identified in are contractually executed. This includes oversight of Service Desk operations; collection and reporting of Service Desk and reliability metrics; oversight of Field Training Services teams; and quality assurance and currency of all training products. Required qualifications to be successful in this role
(i) Bachelor's degree from an accredited college or university. Educational requirement may be substituted by Current Professional Logistics Certification or have equivalent logistics training (resume to specify all equivalent training), and five (5) years working in direct support of defense life-cycle logistics. An educational equivalency is in addition to years of experience.
(ii) Specialized experience with ten (10) years of experience in defense life-cycle (acquisition) logistics support to include: logistics management, principles, practices, and processes. Eight (8) years of experience in support of DoD systems; including: Analyzing Contracts, Analyzing System Design Specifications, Analyzing Engineering/Systems Management Data, Developing Logistics Plans and Procedures, and Developing Logistics Management Plans and Guidelines. Experience supervising Logistics and Training Specialists.
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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.


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