Field Service Analyst (Journeyman)



  Full Time   Employee   Contractor

JB Lewis-McChord JBLM
United States

Field Service Analyst (Journeyman)

Position Description
Must have the ability to perform routine system maintenance and computer system administrative functions. Has knowledge of operating systems and database management systems. Performs analysis of system operations. Must have some experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Must be available for assignment to various CONUS/OCONUS sites for extended terms. Military experience is highly desirable. Completion of a U.S. Military Service Non Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable.Principle Duties:

DCGS-A Mobile Field Service Analyst will perform duties as a Field Service Analyst (FSA) for initializing, placing into operation, and troubleshooting the hardware and software interfaces of this system. This position will support the U.S. Army Communications-Electronics Command (CECOM) Life Cycle Management Command (LCMC) Software Engineering Center (SEC) Field Support Directorate (FSD) to perform resident engineering and technical support to the Warfighter. In addition, this position will align with the local Army Field Support Battalions to provide support for exercises, combat operations, and contingency operations.

? Participate in the development or modification of DCGS-A security program plans and requirements.
? Collect and maintain information needed to meet system IA reporting requirements.
? Recommend resource allocations required to securely operate and maintain system IA requirements.
? Assist government personnel in identifying security programs implications of new technologies or technology upgrades, in creating and analyzing IA policies and in developing system security configuration guidelines for DCGS-A.
? Ensure testing of 1/3 of ?local? IA controls annually and ensure compliance/non-compliance results are documented in SSAA/SSP and POA&M.
? Review the selected security safeguards to determine if security concerns identified in the DCGS-A system POA&M and SSP have been fully addressed.
? Report security violations and incidents through your site and region government IAM/IASO to the servicing RCERT in accordance with Section VIII, Incident and Intrusion Reporting
? Assists the government in the preparation of DIACAP paperwork for SIPRnet and Collation accreditations.
? Assist the government in the preparation of Short Form SSAAs for JWICS accreditations.
? Assist the government in Information Assurance awareness training and education.
? Educate task order personnel on required Information Assurance process to maintain system accreditation.
? Maintain knowledge of current and emerging Federal, Department of Defense (DoD), and Army requirements, policies, regulations, and trends.
? Maintain knowledge of information vulnerabilities and trends.
? Collaborate effectively with the customer, CECOM SEC and other project team members.
? Understand and apply sound Information Assurance principles and methodology to all work.

Required Skills:

3+ years experience managing VMware virtual environments in an enterprise datacenter environment. Advanced experience with vSphere 4.x environments Required.
? 3+ years experience working with enterprise hardware server platforms. Experience with IBM Blade servers highly preferred
? Experience managing vCenter server datacenters and inventory objects required.
? 3+ years Experience as mid-level Server operating system environment administrator required.
? Linux, Windows Server, or Solaris operating systems.
? Advanced knowledge of VMware storage configuration required. Experience/knowledge with utilizing SAN based storage preferred.
? Experience planning and configuring resource management and high availability clusters required. Additional Requirements:

? Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
? Possession of a TOP SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required.
? Minimum of 3 years DCGS-A Mobile functional experience required. 4 years additional functional experience required in lieu of education.
? Certifications for security + level II and windows 7 computing environment.
? Any other DCGS-A systems administration experience.
? Experience utilizing remote access capabilities such as putty, cygwin, etc?.
? Experience utilizing vClient application to access enterprise assets.
? Experience creating and managing virtual machines
? Experience performing IAVA, OS, and application patching/updates
? Experience working in a fast past multi-faceted environment preferred.
? Experience with VMware benchmark tools and capacity management applications preferred.
? Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS.
? Experience integrating with Symantec Netbackup solutions desired.
? Experience operating in a DoD Intelligence environment or other national level agency preferred. Your future duties and responsibilities
Required qualifications to be successful in this role
Must possess a thorough knowledge of the JBC-P and BFT systems as well as other ABCS Systems to include: EPLRS, SINCGARS, ASIP, JCR, etc.
? Must obtain Windows 7 computing environment certification within 60 days.
? Must poses excellent oral and written communications skills
? Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
? Possession of a SECRET security clearance is required to begin employment; US Citizenship is required.
? Minimum of 2 year functional experience required. High School Diploma or equivalent.
? Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.
? Excellent written and verbal skills

Desired Skills:
? ABCS Family of Systems Familiarity
? Tactical Internet and Mission Command System Experience
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.


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