9/14/17
Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Maintenance/Installation/Repair
/yr
Full Time
Employee
FT MYERS
Florida
United States
Job Description:
The Service Technician is responsible for providing timely and quality diagnosis and repair of customers' products while maintaining high customer service. This position also assists fellow Technicians with diagnosis and repair. This position promotes and sells additional products and services that directly impact the profitability of the Company. The Service Technician is also responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures.
Job Duties/Responsibilities:
? Performs diagnosis of customer's products
? Orders parts, researches part availability, and completes customer service orders
? Follows the guidelines set up by the Parts department to promote accountability and avoid shrinkage
? Installs mechanical or electrical parts, and performs necessary repairs
? Creates detailed estimates and makes initial customer contact to sell the repair, as applicable
? Looks continuously for methods to improve business performance and enhance the customer experience
? Serves as back-up for Automotive Service repairs to be completed per Technician classification in Auto Store
? Participates actively in team servicing of every customer vehicle to ensure fast, expert service
? Dedicates work time to providing excellent customer service
? Promotes teamwork to deliver times and accurate customer care during all operating hours
? Demonstrates a sense of responsive urgency to every customer, no matter what service is required? Uses the Quality Service Evaluation (QSE) form to understand customer service advisor's and customer service manager's instructions
? Fulfills the customer's needs the first time, every time
? Communicates with customer service manager, customer service advisor and other technicians to meet Sears Automotive time standards and to exceed customer requirements