Service Desk Manager/Specialist

ManTech (


  Full Time   Employee   Contractor

United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Systems Administrator to perform as an Service Desk Manager/Specialist to support the Service Desk for an IT Operations and Maintenance contract in the Bethesda, MD

Responsibilities include, but are not limited to:
? Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
? Provide support for implementation, troubleshooting and maintenance of IT systems
? Manage IT system infrastructure and any processes related to these systems
? Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
? Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
?? Provide support for the escalation and communication of status to agency management and internal customers
? Provide support for the dispatch system and hardware problems and remains involved in the resolution process
? Configure and manage UNIX and Windows operating systems
? Installs/loads operating system and application software
? Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
? Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
? Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

Required Qualifications:
? Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
? Works individually, actively participates on integrated teams, and may also lead a task, project or team
? Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.
? DoD 8570.01 compliant: Security +, GSEC, SSCP, or CCNA Security

Desired Qualifications:
? Experience with service desk support, monitoring, and management tools.
? Experience with DODIIS desktop operating systems Windows XP, Windows 7.
? Experience with version 2007 or newer Microsoft Business Class Applications, MS SharePoint Exchange.
? Experience with Active Directory account administration.
? Experience in administration and troubleshooting media exploitation applications.
? Experience maintaining DODIIS Video Teleconferencing Systems.
? Experience in setup, configuring and troubleshooting user desktop commercial and DoD secure telecommunications
? Experience with setting, up, configuring, and troubleshooting desktop peripherals.
? Experience with network computers system security, intrusion management and patching.
? Strong skills in fault isolation and troubleshooting information technology hardware and applications.
? Experience with virtual machine systems (VMware version 5.0 or newer)

Education Requirements:

Degree from accredited institute in an area applicable to the position Minimum years of relevant experience in addition to education level
High School Diploma / GED 8
Associates Degree 6
Bachelor?s Degree 4
Master?s Degree 2
Security Requirements:

U.S. Citizenship and an Active Top Secret Clearance with SCI Eligibility. Must be clearable up to TS/SCI with Polygraph.



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