Full Time Employee Contractor
Project Coordinator - Top Secret clearance or DOJ Badge preferred - $53K
CGI Federal is seeking a Project Coordinator to support our DOJ client, the Executive Office of Immigration Review (federal immigration Courts).
Experience working in a high volume, fast-paced customer service-oriented office, which receives phone and email inquiries throughout the day which require real time response, multitasking, real time database maintenance, ad hoc reporting and analysis, team-oriented?
Conducts initial fact gathering, individually or in conjunction with senior management analyst(s). Reviews routine and repetitive processes and conducts surveys and limited studies to resolve issues or operational problems in the functional areas under the contract. Assists in conducting operations cost versus benefit analysis projects. As assigned, conducts quality assurance reviews of services as needed, and prepares various reports pertaining to such subjects as productivity trends, mail volumes, and operating costs. Must have excellent knowledge of basic fact gathering, interview, and research methodology, and the ability to accurately interpret facts and make viable recommendations to resolve issues or operational problems. Also required are excellent written and interpersonal communications skills, and the ability to work independently and as a team member. Experience with various software is essential, i.e., Microsoft suite (word, excel, outlook) and Access.
Processing all No-Show Notification memos including assessment of damages
Processing Suspension of Search (SOS) memos including assessment of damages
Processing Certification of Telephonic Interpretation (COTI) forms
Processing late interpreter notifications including assessment of deductions
Processing IHP hearing?assigned interpreter personal identification reports
Resolving all order discrepancies
Authorizing and monitoring all aspects of contract interpreter travel OR coordinating all aspects of in-person to scheduled telephonic (or VTC) conversion for orders having no local resources (during tight budgetary time)
Maintaining and updating the interpreter database
Resolving no-show disputes
Reviewing and processing all contract interpreter quality assurance concerns and requests for disqualifications and complaints
DQ-related Recording Evaluations
First Time Interpreter assignment recording evaluations
Daily monitoring of courts? compliance with OCIJ interpreting ordering policies resulting in decreased interpreter costs for the agency
Ad hoc reports
Confirming contract interpreter orders received via ECIOS by submitting a daily report to the contractor to identify any discrepancies
Coordinate telephonic interpreter assignments with second contractor (LSA/InterpreTalk) when the primary contractor is unable to fulfill requests
Exceptional communication and analytical skills
Ability to autonomously balance multiple projects simultaneously
Productive in a fast-pace environment
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Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
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CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.