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Network Technician

EPS Corporation (
Defense Contracting


  Full Time   Employee

Robbins AFB
United States

EPS Corporation is seeking applicants to fill a Network Technician position, located in Robins AFB, Georgia.

Responsible for providing the following on-site Air Force Reserve Command (AFRC) enterprise IT support:
? Function as focal point for user and workstation problem resolution. Provide end-to-end ownership of incidents with actual or potential impact to operations.
? Create and maintain a central repository for technical advice and solutions for Network systems, (CST/CFP share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
? Assist with reporting Network performance metrics using Remedy Action Reporting System.
? Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
? Coordinate with AFNet Mission Assurance Center (AMAC), ESU, HQ AFRC workcenters, other AFRC host bases, and the AFRC/MCCC to work all user issues.
? Work with HQ software license manager to prevent unlicensed software from being used on the Network.
? Administer cloud-related components and operational management tools.
? Maintain cloud user access roles, presentation of applications and automation workflows.
? Support requirements to configure and implement any required cloud integration with other applications, automation monitoring and automated event/ incident remediation wherever possible and appropriate.
? Manage and maintain VMs and virtualization related technologies, including configuration management tools.
? Image, reimage, work-assist tech refresh for workstations, printer support, hand-held mobile devices, etc.
? Support workstation types that include: desktops, laptops, tablets, zero clients, mobile devices (including smartphones and iPads), tablets, etc.
? Support Lync-Enterprise/Skype for Business user capabilities and functionality.
? Assist in evaluation, testing, documenting, deploying new user-base technology.
? Function as an equipment custodian, as required.
? Assist with local user training, performs initial fault assessment and resolution.
? Work, coordinate, document, resolve, and close trouble tickets and coordinate activities with CSTs in the CSC.
? Manage the Remedy queues supporting the local users (e.g., at HQ or respective base).
? Support will include those IA duties, as required by AFNet.
? Utilize Remedy Management System (RMS) to maintain historical database of reported problems and associated events.
? Provide Tier 0 and 1 support includes support to NIPR/SIPR services.
? Remediate vulnerabilities on assigned systems and report in AF designated systems (e.g., ACT).
? Provide an ?always ready? posture for successfully completing a Command Cyber Readiness Inspections (CCRIs) for Tier 1, user-facing vulnerabilities.
? HQ AFRC only:
o CSC will ensure NIPR/SIPR CAT vulnerabilities for each workstation does not exceed AFRC, AF, DISA, or DoD vulnerability thresholds; must be <2.49 vulnerabilities per workstation.
o CSC will maintain customer satisfaction levels specified with 85% Customer Satisfaction.
o Provide Client Support Centers (CSCs) Support; by the first business day of the week, <50 unresolved tickets in the queue for the previous week.
o Provide Client Support Centers (CSCs) Support; ensure <85% of all tickets that were closed during the week were not open longer than 14 days.

? Technical experience utilizing PowerShell.
? Technical experience remediating MS-based Windows workstations.
? Active Secret Clearance.

? 8570 certification required; IAT Level 2 certification is required.
For immediate consideration candidates should send their resumes with salary requirement and reference number MSS-072417-NetTechRobins to [email protected] or fax to 732-530-4726.

If you require accessibility assistance for open position, please contact [email protected] HR Recruiting Department

VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA
Minority / Female / Veteran / Disabled / LGBT are encouraged to apply

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