System Administrator -Associate

10/30/17
ManTech (www.mantech.com)
Other

/yr

  Full Time   Employee   Contractor


Fort Huachuca
Arizona
United States

General Responsibilities:

Utilize technical experience, standard operating procedures and good judgment to resolve clients' server, network and desktop requests effectively. Provide front line support in serving and satisfying our clients and responsible for delivering consistently excellent customer service while resolving their technical problems.

Handle a full range of tasks, from server troubleshooting to user desktop issues. Daily responsibilities include monitoring service desk queues, responding to requests, performing technical assessments, troubleshooting problems and isolating faults.

Field incoming help desk tickets, calls, and emails

Support users remotely using telephone, email, and remote desktop

Provide system admin support for Windows OS, networks, network security, and network infrastructure devices

Configure and troubleshoot Windows PCs/laptops, printers, and mobile devices

Maintain and manage user accounts and shared directories

Manage ticketing system by documenting all issue resolutions and maintain knowledge base; create tip sheets and IT training documents

Escalate more complex end user problems on to the escalation team

Mandatory Skills:

CompTIA Security+

Exceptional customer service skills and a positive, can-do attitude

Solid understanding of Windows operating systems

Network support experience (VPN, WAN, LAN)

Knowledge of Active Directory, Exchange, MS Office preferred

Solid troubleshooting experience with the ability to handle different technical concerns of the customers

Remote diagnostics and remote (software) tools experience preferred

Multi-tasking capabilities; able to manage resource issues and multiple priorities with little or no direction

Customer support experience in a help desk environment

Must be able to work autonomously and as a team member

Ability to exercise judgment and make sound decisions under pressure

Good communication skills- both oral and written; Effective listening skills


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