Senior ServiceNow ITSM Business Analyst

ManTech (


  Full Time   Employee   Contractor

United States

ManTech is seeking a Senior ServiceNow ITSM Business Analyst to join our Corporate team in Herndon, VA!

Position Description and Requirements:

? Required Certifications: ServiceNow Certified Administrator
? Experience in requirements gathering & analysis, solution design, development task management, quality assuranceand release methodologies
? Working knowledge of ServiceNow core architecture and especially modules such as IT Service Management (Incident, Problem, Change, Asset Management, Knowledge), Project Portfolio Management and Human Resources
? Experience designing ServiceNow integrations with third-party tools
? Skill to effectively analyze and solve problems
? Ability to work directly with internal (IT) and external clients
? Collaborate effectively with other ServiceNow administrators/developers to develop solutions and handle general updates and configuration changes/requests
? Identify system deficiencies and recommend solutions
? Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
? Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
? Ensure tool configuration consistency across development, QA, and production environments
? Participate in ongoing production support and end user support
? 3 to 5 years working with the ServiceNow platform in an Admin an enterprise-wide, multi-tier ServiceNow production environment


? 5-7 years' IT Operations experience or related experience.
? 3-5 years' experience ServiceNow administration in an enterprise environment (preferable standing up a new ServiceNow installation).

At ManTech we put the country?s national interests first. We?re about critical data ? the types that impact every aspect of modern American life and ensure its endurance. We help safeguard national security through full-spectrum cyber, data and predictive analytics, enterprise IT, systems engineering and biometrics. Our government and commercial customers rely on our technologies, solutions, capabilities and ? most important ? our employees? skills and knowledge to meet mission. Become an integral part of our diverse team that has the vision and imagination to do remarkable work.



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