Retail Outlet Officer
- Military veterans preferred
2025-04-19 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Kuala Lumpur Malaysia
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
Implement standardized guidelines & procedures and monitor store performance.
Undertakes any assignment/special project as determined by the Retail Manager.
Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
To manage and deliver customer-focused service in all retail outlet.
Conduct cash reconciliation reports and cash/credit card transactions of retail outlet.
Maintain retail outlet Cash shipment data.
Coordinate and consolidate data transfer between retail outlet to country office.
Track store performance through a store scorecard sheet.Implement store hours
Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.
YOUR PROFILE
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
Typically requires Diploma in related discipline and or 1- 2 years of working experience.
OUR OFFER
Strong career support in a international environment
Great culture and colleagues
Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
