Service Desk Specialist Mid Job



  full-time   employee

United States

Service Desk Specialist Mid (Job Number:430255)



SAIC has a contingent hire position available for a Service Desk Specialist Mid located in Madison, AL. This position is contingent upon contract award. The successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DOD Secret Clearance and Security+ certification.

The Computer Operator monitors and operates the control console of either a mainframe digital
computer or a group of minicomputers, in accordance with operating instructions, to process data. Work is characterized
by the following:Studies operating instructions to determine equipment setup needed; Loads equipment with required
items (tapes, cards, paper, etc.); Switches necessary auxiliary equipment into system; Diagnoses and corrects equipment
malfunctions; Reviews error messages and makes corrections during operation or refers problems; Maintains operating
record. This operator may test run new or modified programs and assists in modifying systems or programs. Included
within the scope of this definition are fully qualified Computer Operators, trainees working to become fully qualified
- perators, and lead operators providing technical assistance to lower level positions. The Computer Operator III
processes a range of scheduled routines. In addition to operating the system and resolving common error conditions,
this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and
guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment
- perations). In response to computer output instructions or error conditions, the Computer Operator III may deviate
from standard procedures if standard procedures do not provide a solution and refers problems which do not respond
to corrective procedures to a person of supervisory or higher individual contributor level.


- This position requires the ability to obtain a DOD Secret Clearance


- High School education or equivalent and 5+ years technical training.
- Comprehensive knowledge in the use of personal computers and solid understanding of software fundamentals.
- Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies.
- Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
- Experience in troubleshooting/repair within desktop and networking support, IT concepts and software applications.
- Proficient with MS Windows and Office, VPN / remote access, and anti-virus software.
- Must be able to think logically and act decisively in critical situations.
- Provide second level technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes.
- Participates with the customer in the strategic process to translate security and business requirements into technical requirements.
- Maintain and follow detailed operational procedures.
- Improve quality of service delivery and provide value added customer services.
- Ensure project schedules and performance requirements are met.
- Contribute to the development of the organization's goals and objectives.
- Interact daily with supervisors and/or functional peer groups and customers


- Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, web support, previous desk-side support and IT hardware technical troubleshooting repair.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit

EOE AA M/F/Vet/Disability

Job Posting: Aug 28, 2017, 4:00:00 AM
Primary Location: United States-AL-MADISON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time


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