Retail Supervisor - Military veterans preferred

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

OVERALL ROLE PURPOSE:

Cash Reconciliations and Budgeting Consolidate

§ Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.

§ Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.

Reporting and Data Handling

§ Maintain Express Center Cash shipment data

§ Coordinate and consolidate data transfer between Express Centers country office

§ Monitor area performance by implementing a store scorecard sheet.

§ Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)

Operational and Administrative

§ Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area

§ Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.

§ Ensure that outlets in his given area all have proper supplies and marketing collaterals.

§ Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

People Management

§ Develop and inculcate a high performance service culture within the functional area. Plan, organise and support an efficient and effective team of retail store officers in a given area.

§ Manage and infuse a close-knit team spirit.

§ Develop IKOs/KPIs with team members and monitor individual performance.

§ Identify training needs and opportunities to develop a highly skilled team

Coach and develop strong skills and capabilities of subordinate(s).

§ Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management

§ Team-player and proven leadership and influencing skills

§ High levels of patience

§ Perseverance to bring issues to logical conclusion

§ Sales orientation

§ Strong English (written and spoken) comprehension and communication skills are essential.

EXPECTED YEARS OF EXPERIENCE

§ A minimum of 4 years experience in the field of retail sales and area marketing

§ Experience in sales/sales processes

§ Knowledge and understanding of the retail trade from a service and sales perspective.

§ Experience in leading a frontline team is preferred