IT Support Field Technician III

11/20/17
ManTech (www.mantech.com)
Other

/yr

  Full Time   Employee   Contractor


Pasadena
California
United States

ManTech is looking for an IT Support Field Technician III to join our team onsite. We are seeking a IT Support Field Technician III who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned.

General Responsibilities:

  • Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field.
  • Troubleshoot computer hardware issues, operating systems, and antivirus and software issues.
  • Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required.
  • Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow).
  • Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable.

Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products.


Experience in network design, installation, and Maintenance.


Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers.


The ability to complete training classes, personal study, and certification exams as assigned.


The ability to complete project and support documentation in a timely manner.


Back-up support for setting up new workstations, installation and delivery.


Other duties as assigned.


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