To succeed in this role, you should:

• Be a recent graduate or a junior professional with a strong enthusiasm for delivering IT support.
• Be a native Dutch speaker with excellent English communication skills (both written and spoken).
• Possess a "Can Do Spirit" and demonstrate professionalism in all actions.
• Be extremely well-organized, action-oriented, and a great listener.
• Have strong analytical skills to identify and address customer needs effectively.
• Be proactive, responsible, and unafraid of challenges.
• Exhibit a customer-oriented mindset with a creative approach to problem-solving.
• Have the ability to explain technical solutions clearly to non-technical users.
• Be open to continuous personal and professional development, embracing innovation.

Qualifications

• A completed Bachelor’s degree in IT or equivalent experience.
• Proven experience within the IT sector is a plus but not mandatory (entry-level candidates are encouraged to apply).
• Familiarity with enterprise service desk tools (e.g., ServiceNow) is advantageous.
• Full-time availability required, as this position is based at our physical service desk.

Preferred Skills (a plus, but not required)

• Basic network troubleshooting abilities.
• Experience with Microsoft 365 tools, particularly in supporting Teams and SharePoint.

What We Offer

• A competitive salary and comprehensive benefits package, but please note that this position does not include a company car.
• Opportunities for professional growth and development within the organization.
• A collaborative and inclusive work environment that values innovation and teamwork.
• The chance to work on exciting projects that impact the efficiency and effectiveness of our IT services.

If you are passionate about IT support, enjoy working in a customer-focused environment, and thrive on innovation and growth, we’d love to hear from you!