Inbound Technical Support Representative

10/29/17
Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Customer Service

/yr

  Full Time   Employee


LAKE MARY
Florida
United States

The Member Resolution Specialist is responsible for providing Technical Support for HVAC and water heater inquiries that includes troubleshooting member issues and scheduling service and/or sales calls as appropriate. This position is also responsible for the selling of Home Warranty programs and inbound appointment setting calls for other Home Improvement products including scheduling sales appointments. The incumbent interacts with other Home Improvement departments as well as the entire Sears organization to ensure proper handling of members.

Responsible for interacting with members to answer inquiries, provide product Support, and assist with scheduling appointments for repair service and Home Improvement estimates.

 

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