Inbound Technical Support Representative

Sears Holdings Corporation (
Customer Service


  Full Time   Employee

United States

The Member Resolution Specialist is responsible for providing Technical Support for HVAC and water heater inquiries that includes troubleshooting member issues and scheduling service and/or sales calls as appropriate. This position is also responsible for the selling of Home Warranty programs and inbound appointment setting calls for other Home Improvement products including scheduling sales appointments. The incumbent interacts with other Home Improvement departments as well as the entire Sears organization to ensure proper handling of members.

Responsible for interacting with members to answer inquiries, provide product Support, and assist with scheduling appointments for repair service and Home Improvement estimates.


Save This Job

Email This Job to a Friend