Customer Operations Program Manager - Military veterans preferred

2025-04-12
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Los Angeles

Job Title: Customer Operations Program Manager (OFR)

Job Location: Torrance, CA


We have an exciting opportunity for a CUSTOMER OPERATIONS PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain.  This position will be based at our Torrance, CA location.

Key Responsibilities:

  • Develop and maintain a strong business partnership at all levels with external customer.
  • Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations.
  • Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities, and strategy.
  • Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions.
  • Provide focus and support to the OEC (Operational Excellence Center) team as well as to the field operations management team to drive operational effectiveness.
  • Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice.
  • Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation.
  • Provide regional / global product teams with visibility of any special projects and any operational issues that may impact customer performance.
  • Work closely with global / regional OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
  • Work closely with global / regional OFR management team to ensure proper supply/demand planning for seasonal business peaks.
  • Drive collaboration with Customer Solutions and Innovations and other DPDHL business units and external partners to craft solutions to meet customers changing needs and expectations.
  • Support commercial team with strategic projects. 

Skills / Qualifications: 

  • Excellent understanding of Ocean freight services and the overall logistics and / or supply chain industry
  • Excellent written, verbal, communication, and presentation skills
  • Excellent interpersonal and customer service skills, ability to establish and maintain strong relationships
  • Strong analytical, data analysis, and problem-solving skills
  • Proficient computer skills: MS Office (Excel, Word, PowerPoint)
  • BA or BS Degree preferred
  • Minimum 5 years related experience preferred 

Pay Range: $74,970.00 – $99,960.00+ (Based on Experience)

Benefits (All Non-Union Employees)

  • Compensation: Competitive base salary plus role/performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.


Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.



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