TSC Customer Support (INCUMBENT CAPTURE)
- Military veterans preferred
2025-01-15 CALIBRE Systems Inc
Other
/yr
employee
contract
Apo 60470 Mexico
TSC Customer Support (INCUMBENT CAPTURE) 4997-585
CALIBRE Systems, Inc., an Employee-Owned Management Consulting and Digital Transformation company, is seeking a TSC Customer Support to work at Camp Buehring, Kuwait. The support specialist will implement and operate programs, practices, and procedures for developing optimal utilization of personnel. Designs and administers in-house programs to train all levels of personnel.
Tasks include:
Maintains TSC Issue and Return Customer Service counter to accept requests for services, products, and equipment issue.
Interprets and clarifies customer orders on approved DA Form 3903; reviews DA Form 3903 for accuracy and specifics on multi-media/visual information work order requests. Notifies customers when requested products/services are complete and ready for pick-up.
Maintains AV/VI records on file and makes these available to the USG upon request. Ensures DA Form 3161 or DA For 2062 issue documentation includes complete legible descriptions, serial numbers, a list of all replacement parts, minor assemblies and subassemblies, quantities, customer identification, customer telephone numbers, date of issue, return date due, and acknowledgment of receipt by account holder's authorized representative.
Coordinates receiving target assets, preparing appropriate documents required to establish accountability with the ASG-KU Property Book Office (PBO) and shipping assets to receiving customers.
Develop tests and visual aids. Coordinates class arrangements, conducts training classes, and develops criteria for evaluating effectiveness of training activities. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
Develops programs and practices to identify developmental needs including preparing personnel for more responsible positions and increasing effectiveness in present assignments.
U.S Citizen
Exceptional verbal and written communication and organizational skills
Proficient in MS Office products
Preferred Skills
Proficient in MS Teams and SharePoint programs
Proficiency in DoD tasking systems
Advanced knowledge of job area.
Practical knowledge of project management.
Required Education:
Minimum of 4 years of prior relevant experience or related University degree
APO, AE, Kuwait
Full-Time/Regular
Equal Opportunity Employer, including disability/protected veterans