IT Enterprise Tech II - Military veterans preferred

2025-01-15
NV Energy
Other

/yr

  employee   contract


Reno
Nevada
89501
United States


NV Energy


Position Title: IT Enterprise Tech II

Job ID: 107341

Location: Reno, NV

Posting Close Date: 02/08/2025

Facility: Sierra Plaza

Department: IT Enterprise Srvcs Mngmt

Full/Part Time: Full-Time

Regular/Temporary: Regular

Travel Percentage: None

Description:

Responsibilities

Basic Purpose
Working under limited supervision and using instruction, provides technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe.
Essential Duties and Responsibilities
Responds to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.
Uses incident management database and service desk systems.
Supports most end point devices of Berkshire Hathaway Energy network.
Recommends systems modifications/ configurations to reduce user problems.
Supports and administers audio, video and web conferencing.
Provides IT-related employee communications to the company or affiliates.
Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
Under limited supervision creates and presents various reports to management as requested.
Performs any additional responsibilities as requested or assigned.
Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
Performs related duties as assigned.

Requirements

Essential Education, Skills, and Environment
Education and Work Experience
Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. (Typically, 2 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree). Two years of end user support experience in a client/server, network, mainframe and applications environment.
Specialized Knowledge and Skills
Demonstrated knowledge of:
  • Working knowledge of current Microsoft offerings, workstation, server, network, mainframe and applications environment.
Demonstrated skills such as:
  • Strong customer service skills. Demonstrated aptitude in problem solving. Good verbal and written communication skills. Good analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently. Analytical, interpersonal and communication.
Equipment and Applications
PCs, word processing, spreadsheet and database software.
Work Environment and Physical Demands
General office environment. No physical demands required. Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

Compensation

Annual Salary: $51,500 (Min) to $60,600 (Mid); Up to 6% Short Term Incentive Plan target opportunity at the discretion of the company. This is a non-represented position.

Benefits

We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

  • Medical
  • Pharmacy
  • Dental
  • Vision
  • Life Insurance & AD&D
  • Wellness
  • Flexible Spending Accounts
  • 401(k) fixed contribution – company contributes 4% regardless of employee’s contribution
  • 401(k) match – company matches 100% of the employee’s first 6% contribution; immediate vesting
  • Adoption assistance
  • Tuition Assistance
  • Paid Time Off (PTO)
  • 12 paid holidays
  • Parental leave
  • Military leave
  • Bereavement leave
  • Short-term and long-term disability
  • Identity Theft Protection – company paid
  • Visit our Corporate website for detailed information and other benefits offered

EOE/Veteran/Disability

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711

Privacy and Legal
FAQ
Please clear browser cache before applying for a job.





PI259944849