Senior Director to Membership Partnerships & Loyalty - Military veterans preferred

Position Summary...

What you'll do...

Sam’s Club is Member obsessed and growing fast. Increasing our Membership base sits at the core of the company’s growth. As Senior Director of Membership Partnerships at Sam’s Club, you will sit at the heart of member obsession by enabling value-added partnerships that drive both Membership Signups and Retention/Renewals. We are looking for a leader to continue Sam’s Club’s innovation in membership rewards, including industry-leading offerings that provide potential prospects additional reasons to join Sam’s Club, for current members to earn rewards in the Club and through partner purchases outside of the Club. Success in this role involves leading a team that partners with both third parties  and collaborates internally with other partner-facing teams to drive value. This position will work in Bentonville, Arkansas and report to the VP of Membership. This is a highly visible and influential role.

What you'll do:

• Lead Strategy:  Build the membership partnership strategy and obtain leadership alignment on the direction.
• Grow the Partnership portfolio and its impact: Lead a team in charge of identifying, negotiating, creating, and closing new membership partnership opportunities across multiple verticals.
• Influence Cross-functionally: build, socialize, and action a membership partnership playbook that enables a suite of ways in which we can partner externally to drive member acquisition and retention. Use this playbook to socialize across other externally-facing areas of Sam’s Club (e.g. Merchandising, Retail Media) to increase opportunities to grow membership. Closely partner with internal cross-functional teams to explore and accelerate new opportunities into fully developed business plans.
• Drive innovation and adoption of Sam’s Cash: develop a strategic roadmap to drive membership utility, loyalty and revenue. Help make Sam’s Cash a way for other teams across Sam’s Club to increase member value through partnerships, and a top reason that members upgrade and renew their memberships.
• Grow Sam’s Club Bonus Offers: build and grow the Sam’s Club Bonus Offers program, a card-linked offer program that allows members to earn for everyday purchases outside of Sam’s Club. Turn the program into a key driver of membership value and a top reason for membership renewal. Find new partners and offers, drive awareness/adoption, create member love, drive the innovation roadmap, merchandise and market the product, and build relationships with key parties that lead to significant growth of the program.
• Loyalty Innovation: Continued innovation of the Sam’s Club Membership that regularly exceeds Members’ expectations by examining and integrating business opportunities, Member needs, competitor and industry trends, building business cases, and ultimately implementing recommendations that drive loyalty.
• Financial performance: Manage budgets and P&L performance for Rewards programs and drive financial success by meeting financial objectives and impacting Membership KPIs.
• Satisfaction: Become Member obsessed by focusing on Member satisfaction, and Member NPS – making Sam’s Club membership the most recommended membership in retail.  

What you'll bring:

• You are thrilled at the thought of managing and growing new products and initiatives from infancy through to hyper-growth.
• 8+ years of solid business development and strategic, sales experience ideally within the Retail industry, encompassing strategy, ecommerce, merchandising, marketing, and/or consumer experience; strong in business strategy, go-to-market planning and negotiation.
• You know how to identify business value and create compelling business cases to gain alignment for new initiatives
• You know how to manage a P&L and utilize performance to drive your strategic roadmap
• You thrive in an environment where you have the freedom, scope and responsibility to find innovative ways to impact the business
• You are a polished communicator who can communicate data and information in a clear and concise fashion. You are passionate telling a story through meaningful data insights
• You are someone who enjoys working collaboratively but can ultimately execute projects independently and confidently
• You have a passion and tenacity for solving customer/Member problems
• Membership / subscription / loyalty program experience. Marketing and eCommerce experience also a plus
• Must thrive in managing and effectively influencing/partnering across large matrixed teams with demonstrated experience in project management

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see .

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Marketing, Finance, or related field and 10 years' experience in Marketing, Product Development, Program Management, or related field OR 12 years' experience in Marketing, Finance, Product Development, Program Management, or related field. 5 years' supervisory experience. 5 years' experience leading cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consumer Packaged Goods (CPG), Marketing, New business development and/or start-up

Masters: Business Administration

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America