Director, Membership Performance - Military veterans preferred

Position Summary...

What you'll do...

Sam’s Club is Member obsessed and growing fast. Increasing our Membership base sits at the core of the company’s growth. As Director of Membership Performance, you will be responsible for keeping a finger on the pulse of membership performance and working cross-functionally to identify and execute actions on the most important drivers for improvement. We’re looking for a talented leader to provide data-driven clarity for today and to envision ways to continue innovating for tomorrow. If you are a strategic thinker that can merge data with creativity, this is the role for you.

This position will work in Bentonville, Arkansas and report to the Sr. Director of Membership Growth

What you'll do:

• Financial Performance: Ensure financial goals are met, can be explained, and that actions are taken to continuously improve performance.
• Performance Drivers and Forecasting: Bring clarity to the team and to leadership around the financial performance of Sam’s Membership efforts (e.g. upgrades in membership level and drivers of Renewals both historically and forward-looking). You will be the performance expert who is always on top of the numbers and can articulate what’s happening, why it’s happening, and most importantly what the team should do about it. This includes leading the performance forecasting (often utilizing advanced data analysis), cross-functional performance discussions and identifying emerging trends and enabling data-driven decisions.
• Business and Marketing Approach: Ensure the Membership strategy is encompassed within a united marketing approach that builds sustainable growth in membership counts, Plus member penetration, income and membership/brand perceptions. Hold regular performance sessions with key stakeholders (e.g. Marketing, eCommerce) to continuously improve performance through personalization, communication of member benefits and promotional activity.
• Lead in Developing the Analytics/Data Science Roadmap: Unlock additional insights. Effectively communicate results and actions to executive leadership, including overseeing budgets for Sam's Club member promotion programs.
• Membership insights: Identify initiatives to better understand member perceptions and behavior, ultimately improving member engagement and performance (in partnership with the member insights team). Help build business cases for a membership innovation pipeline by testing ideas, building the business case, partnering cross-functionally, and driving alignment with leadership.

What you'll bring:

• You love digging into data to find trends/insights that can guide the business. You can then turn those insights into actionable decisions that improve the business.
• You know how to manage a P&L and utilize performance to drive your strategic roadmap
• You thrive in an environment where you have the freedom, scope and responsibility to find innovative ways to impact and grow our business.
• You want to lead within and be part of a passionate, smart, hard-working, Member-obsessed culture.
• You have a passion for understanding and solving customer/Member problems and developing solutions that customers/members love
• You are a polished communicator with the ability to leverage data and information in a clear and concise fashion. You are passionate about not just sharing data but telling a story through meaningful insights.
• 5+ years of experience in Retail, Marketing, Retail Merchandising, Loyalty/Membership/Subscription, or related fields.
• Ability to cultivate partnerships within a dynamic, fast-paced environment with high executive leadership visibility
• Must thrive in managing and effectively influencing/partnering across large matrixed teams
• Startup or new product/business experience and mindset

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see .

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in business administration, marketing, finance, or related field and 6 years' experience in marketing, product development, program management or related field OR 8 years' experience in marketing, finance, product development, program management or related field. 3 years' experience leading cross functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business, Data Analysis and Insights, Market Research, Merchandising, Operations

Masters: Business Administration

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America