Director, Operations - Marketplace - Military veterans preferred

Position Summary...

What you'll do...

The Director, Risk Operations is a senior leadership role within Walmart’s Marketplace business responsible for leading the execution and results against risk strategies, plans, and policies.  This role reports up to the Vice President of Seller Performance and Support partnering closely with the functions responsible for acquiring, lifecycle managing, and optimizing Seller growth and success. This individual plays a critical role in ensuring buyers and sellers transact in an environment that is managed, safe and fair thereby enabling efficient and quality assortment and experiences. This leader will also be accountable for leading a large, global team comprised of in-house and outsourced partner resources capable of achieving quality results while scaling. 

Responsibilities: 

• Risk Operations Strategy: Develop and implement a comprehensive risk operations strategy that aligns with the organization's goals and objectives. This strategy needs to be tightly connected to that of the Risk Business, Product and Technology, and Data Science. 

• Risk Operations Leadership: Build a global organization with robust tools, processes, and controls that can deliver the highest quality of work in a highly complex business across many types of queued work in both proactive and reactive, referral cases.  Ability to create depth of policy knowledge and consistency for how to apply and action it to produce the best outcomes at scale. 

• Customer and Industry Specific Acumen: Ability to understand dynamic risk trends and be able to connect the patterns between business-as-usual work and changing conditions that must be detected, analyzed, and evaluated for change. 

• Team Leadership: Lead and mentor a team of risk operations professionals. Foster a collaborative and high-performing work environment, promoting professional growth and development within the team. 

• Stakeholder Communication: Effectively communicate risk-related information, analyses, and recommendations to senior management, executives, and relevant stakeholders. Present complex concepts in a clear and concise manner to facilitate understanding and support closed loop feedback systems including with compliance and audit. 

• Continuous Improvement: Continuously evaluate and enhance risk operations processes, methodologies, and tools. Stay updated on emerging trends, technologies, and best practices in risk operations, implementing relevant advancements to drive efficiency and effectiveness. 

Preferred Qualifications: 

• Bachelor's degree with preference for business, finance related course of study. Advanced certifications or programs of study in risk is highly desirable.  

• Extensive experience (15+ years) in risk and customer service-related positions with a track record of driving successful outcomes. 

• Extensive experience (15+ years) in eCommerce, Financial Services, and online Marketplaces is highly desirable. This includes experience both building in a high growth environment as well as successfully executing in a multi-billion dollar globally scaled enterprise. 

• In-depth knowledge of risk management frameworks, methodologies, products and technologies, and best practices. 

• Familiarity with relevant regulatory requirements and industry standards. 

• Excellent leadership and people management abilities, with a proven ability to lead and motivate teams. 

• Exceptional communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders. 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process

About Walmart Ecommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily.  We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work.  With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.  Discover the impact you can make at careers.walmart.com.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see .

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Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America