Director, Technology Operations - Payments Credit Risk, Marketplace - Military veterans preferred

• Lead the vision of and develop Marketplace’s Payments Credit Risk strategy to enable expansion/ build out of Seller Services solving for Growth, Losses, Seller experience and Monetization 

• Develop Credit risk models and Seller segmentation in working with partner Data Science teams leveraging internal and external data sources to assess credit risk exposure holistically  

• Partner with Seller services e.g. WFS, WMC, Global Imports etc to understand specific Payment and Risk needs, build centralized solutions/controls as well as help Services teams build Custom controls to mitigate risk while balancing for experience 

• Lead solutions/tools in Payments/ Credit Risk space for International to enable Marketplace to expand its services to International Sellers and help enable seamless experience as international sellers leverage Marketplace Services 

• Work closely with Billing and Payment Operations on solutions which minimize risk like Pre-payment, Local payment methods for International etc. while also developing flexible invoicing/payment solutions to increase spend/ monetization 

• Create a detailed roadmap of associated Credit Risk and Payment solutions initiatives for Sellers and work with product, technology and operations teams to prioritize and execute. 

• The role will be responsible for preparing business cases and financial justifications to support the initiatives. Work closely with internal business teams, treasury and finance to identify vendors/partners, optimize cost, spend as well as profitability  

• Partner with internal Risk management to ensure we are growing and monetizing in a risk responsible fashion. Collaborate to build appropriate risk processes and framework to support the payments/ fintech initiatives. 

• Ensure we have appropriate agreement and contractual frameworks in in working with internal legal & compliance teams balancing experience as well as legal/ regulatory risks 

• Ensure close collaboration with Account management, Marketing and Operations to drive acceptance of new products and services with Sellers. Build key measurements and a test/iterate philosophy to improve results. 

Key Success Criteria? 

• Strong leadership aptitude? 

• Strong communication skills? 

• Driving ownership and accountability? 

• Strong seller advocate? 

• Excellent people skills? 

• Uses data and analysis to drive decisions? 

• Fosters trust with internal partners? 

• Values team dynamics and inputs? 

• Commitment driven? 

• Bias for action? 

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Qualifications? 

• Master's in Business, Statistics, Computer Science, or similar field? 

• At least 10 years industry experience preferably in Credit Risk Management, Payments, Financial Services, or similar space.?? 

• Expertise in managing risk in Digital Payments and Fintech space with prior experience building or owning end to end is strongly preferred 

• Ability to lead cross functional teams and prior experience working with Product and Technology teams; proven ability to lead and influence internal / external partners insights? 

• Deep analytical abilities, both quantitative and qualitative, and a track record of applying these to effective and successful business decisions; Process-oriented mindset and ability to lead people to get things done. 

• Strong business insight, superb communication, and relationship skills? 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.