Loading and unloading material using Counterbalance, Reach, Stacker or PPT forklift
Docking trailers
Ensuring all material including pallets are to current GMP standard
Ensuring paperwork is aligned with material received
Entering received material to system
Liaise with Receiving, Replenishing teams to distributed received material
General warehouse support tasks
Deal with customers requests
Follow policies and procedures to ensure optimum storage and handling of products and materials in the warehouse and production areas.
Maintain Health and Safety standards. Working in a safe and effective manner, in line with the training that is delivered to you and attend all training courses set out by the company
Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required
Maintaining general housekeeping
Competencies
Relationships with others
Communicates in an open and honest manner.
Treats others with respect, develops trust and values diversity.
Develops effective relationships with employees, peers and managers.
Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
Ability to remain calm when dealing with difficult people.
Good listening skills and ability to respond in a clear, respectful manner.
Teamwork
Commitment to fulfilling their role in a team.
Supportive approach to other team members.
Shares information, knowledge, ideas and experience freely with others.
Commits to team decisions and contributes to building a team spirit.
Works collaboratively with others to achieve team or business objectives.
Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
Encourages and motivates team members and work colleagues
Customer Orientation
Basis decisions on how his/her actions impact on customers and DHL.
Builds and maintains effective relationships with customers, suppliers and other departments.
Focuses on the needs of customer and seeks to meet and exceed expectations.
Quickly and practically solves problems, seeking advice where necessary.
Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
Identifies issues, problems and opportunities.
Deep dives to identify root causes of issues
Applies formal problem solving techniques
Evaluates risk
Gathers information and analyses cause and effect.
Quickly and practically solves problems.
Establishes effective work processes and measures.
Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel
Achieves work targets and is willing to take on additional roles/responsibilities.
Continuously reviews current processes.
Seeks and is open to feedback from others.
Always behaves in a manner consistent with DHL's values.
Demonstrates a positive attitude to change.
Flexible approach to work.
Looks for opportunities in a changing situation.
Provides detailed advice to others
Takes initiative to keep skills up to date
Procedural Skills
Ability to organize own workload across a range of responsibilities & meet deadlines.
Ability to select appropriate procedures.
Ability to follow procedures.
Ability to meet procedural deadlines.
Ability to improve an existing procedure.
Ability to create a procedure.
Attention to Detail
Ability to work with lots of data to high level of accuracy.
Ability to apply high attention to detail to written (text) documents.
Ability to follow through on procedures and ensure completion.
Skills / Qualifications:
Expected years of experience
(Minimum)
Minimum 2 years' experience in a similar role
Forklift driving experience Counterbalance or Reach, Stacker, PPT
Experience handling pharma goods desirable working to GMP standards
Strong customer orientation seeking to meet and exceed customer expectations
Ability to work in an environment of continuous change and flexible working approach
Excellent teamwork but also ability to work independently and use initiative
Ability to develop effective relations ships with key stakeholders
Strong attention to detail and experience working to strict guidelines and procedures
Expected Qualifications
Leaving certificate required
Forwarding/Logistics related qualification desirable
Qualified Known Consignor desirable
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
