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DevOps Analyst (Business Analyst & Testing)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Customer Service Booking Order Management team is continuously expanding. No matter your level of DevOps Analyst (Business Analyst + Tester) proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

As an DevOps Analyst, you will play a crucial role in bridging business needs and technical solutions. This role requires a strong foundation in both business analysis and quality assurance, enabling you to effectively gather requirements, develop user stories, and conduct comprehensive testing. Your expertise in product management and testing will help ensure that products meet quality standards and align with business objectives.

Key responsibilities include:

• Gathering and analyzing business requirements, translating them into detailed product specifications.
• Creating and managing user stories with well-defined acceptance criteria.
• Designing and executing test cases for unit, integration, system, user acceptance (UAT), and regression testing.
• Collaborating with cross-functional teams to ensure timely product delivery.
• Managing UAT, preparing user guides, and creating interactive materials for end users.
• Facilitating communication between business stakeholders and the technical team to clarify product goals and requirements.
• Maintaining documentation for requirements, test cases, and test results.
• Monitoring project status, identifying risks, and reporting issues.

Ready to embark on the journey? Here’s what we are looking for:

As a DevOps Analyst, your skills in business analysis, DevOps, and quality assurance will be essential. Proficiency in various types of testing, user acceptance testing, and tools like JIRA, Selenium, and iSpring will be highly advantageous. A solid understanding of Agile methodologies and experience with Linux-based infrastructure and SQL is also desirable.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum 3 years of experience as a Business Analyst, with a focus on DevOps and QA.
• Proficiency in unit, integration, system, UAT, regression, and performance testing.
• Strong experience with QA processes, including functional testing and defect management.
• Hands-on experience with UAT management, including preparing user guides and training materials.
• Familiarity with tools such as JIRA, Selenium, and iSpring.
• Excellent communication skills, with fluency in spoken and written English.
• Knowledge of Agile best practices and methodologies.
• Strong analytical, problem-solving, and documentation skills.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Liang Yet Lew and I’m a team manager. I started my career at DHL IT Services back in 2001, when I took a role as Application Support Specialist in the Customer Service team. Gaining more hands-on experience in solution support and projects has always fascinated me, so from there, I moved fast through the company ladder and soon landed a Team Lead role. In 2012, I moved to a management role, being Team Manager. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Delivery Quality. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.