Your IT Future, Delivered.

Senior Infrastructure Engineer

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Systemsupport

Grow together.

You will undertake proactive maintenance and administration of public cloud container and Kafka platform and operations tools in support of the delivery of the IT service. To improve system availability with proactive work to avoid outages and performance issues, with particular focus on public cloud container and Kafka platform (particularly AKS, GKE and Confluent SaaS). You will be providing build support (under architecture team guidance and direction) and run support to junior colleagues in the team. This includes public cloud platform where these services are running and their integration with DHL IT systems. Supporting platform that is being used by applications running within the area of responsibility the team in ITS globally. Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of DHL teams.

Learning continuously, keeping up with all the quickly changing technologies and/or customer or ITS needs. Ensure that the platform and their support is undertaken based on the IT Operational and Security standards, executed in line with the ITS Process and delivered within the requested timescales.   
                                

Must Have Skills:

• Advanced knowledge, troubleshooting skills, and minimum L3 operation know-how on Kubernetes in general. (AKS and GKE are preferred).
• Advanced Experience in public cloud services. (Microsoft Azure and Google Cloud Platform are preferred)
• Experience in Kafka SaaS (Confluent Kafka Cloud (CKC) platform is preferred). Upskill and guidance will be provided for CKC.
• Knowledge of Infrastructure as Code/Automation code, ability to write such code from scratch or maintaining current code. (such as GitHub, Terraform and ArgoCD).
• Knowledge and know-how of security best practices on the public cloud platform.
• Ability to work with cross and globally diverse team in DHL.
• Ability to work in on-call rotation to support Operation.

Additional Skills:

• Containerized Application Troubleshooting (Packaging, Deployment, Compatibility Issues)
• Advanced Linux skills
• ServiceNow
• Patching and Patch Management

Ready to embark on the journey? Here’s what we are looking for:

Are you passionate about cutting-edge technology and eager to make a significant impact in the IT world? Join our dynamic team as a Cloud Container and Kafka Platform Specialist, where you'll play a crucial role in maintaining and enhancing our public cloud container and Kafka platforms in Secure Public Cloud Services (SPCS) team

You are a technology aficionado; therefore, you have a good understanding of Kubernetes, Public Cloud Container and Kafka Platform, Automation and IaC. You can work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

WHAT YOU SHOULD HAVE:

• 5+ years of experience in Kubernetes or equivalent platforms (implementation and administration), preferably AKS and GKE.
• 2+ years of experience in public cloud environment (Azure and GCP preferred)
• 1+ year of experience managing and operating Kafka platform (Confluent Kafka Cloud preferred) is an advantage.
• Experience in Terraform and Shell Scripting
• Knowledge in ArgoCD and able to own and manage ArgoCD engineering and operation is an advantage.
• Ability to provide constructive feedback to improve product experience to architecture team.
• Having a high exposure to ITIL standards, Incident management and release management.
• Excellent Oral and Communication skills to interact and work with global IT teams & end customers.
• Must be able to provide On-Call support on a rotational basis during the weekend and be flexible to work during public holidays to support run operations.
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.