(USA) Senior Director, Business (Tech Ops) – Profitability, Omni-Fulfillment, eCommerce - Military veterans preferred

Position Summary...

What you'll do...

Location: Bentonville, Arkansas ONLY

eComm Omni-Fulfillment Team | Walmart eCommerce

At Walmart, we are redefining the future of retail by creating a seamless shopping experience that integrates our digital and physical channels. The eComm Omni-Fulfillment team is at the forefront of driving strategic initiatives that enhance customer experience while maximizing profitability across our omnichannel fulfillment ecosystem.

As a Senior Director of Profitability, you will be a key leader in shaping Walmart’s eCommerce and omni-fulfillment profitability strategy. You will be responsible for defining and executing initiatives that optimize revenue, reduce costs, and improve the financial health of Walmart’s digital fulfillment experience. Your work will directly impact how customers shop and engage with Walmart’s digital and omnichannel offerings.

This is a high-visibility, high-impact role that requires a strong business acumen, a data-driven mindset, and a deep understanding of customer behavior in eCommerce and retail. You will collaborate with senior leaders across Product, Supply Chain, Finance, Marketing, and Engineering to develop new customer-centric propositions that drive sustainable growth and profitability.

What You’ll Do

• Develop and execute the long-term profitability strategy for Walmart’s eCommerce and omni-fulfillment customer experience, balancing cost efficiency, revenue growth, and customer satisfaction.
• Identify high-impact opportunities to enhance customer experience while optimizing costs, leveraging competitive analysis, industry trends, and internal data insights.
• Lead cross-functional collaboration with teams across Product, Data Science, Marketing, Finance, and Engineering to design and implement strategies that drive profitability while delivering great customer outcomes and engagement.
• Define and evaluate new revenue streams and business models within Walmart’s digital and omnichannel ecosystem, ensuring alignment with broader business objectives.
• Analyze profitability drivers across customer experience touchpoints (e.g., checkout, delivery options, returns, loyalty programs, and digital promotions) to create optimized propositions that enhance both customer experience and financial outcomes.
• Develop and oversee key business performance metrics and financial models, ensuring that all customer experience initiatives align with Walmart’s financial goals.
• Act as a thought leader and advisor to senior executives, translating complex financial and operational data into actionable business strategies.
• Lead a high-performing team of business strategists and analysts, fostering a culture of innovation, accountability, and data-driven decision-making.
• Champion a customer-first mindset while ensuring that all strategic decisions are financially viable and contribute to long-term business success.

Preferred Qualifications

• 10+ years of experience in business strategy, finance, consulting, product operations, or eCommerce growth in a large-scale digital or omnichannel organization.
• Strong expertise in financial modeling, revenue optimization, and customer economics in an eCommerce, digital retail, or omnichannel fulfillment setting.
• Proven track record of driving strategic business initiatives from ideation to execution, with a measurable impact on profitability and customer experience.
• Ability to navigate ambiguity, influence stakeholders at all levels, and drive cross-functional collaboration in a matrixed environment.
• Deep understanding of customer behavior, digital product strategy, and business model innovation in eCommerce and omnichannel fulfillment.
• Experience working with data science, analytics, and automation technologies to drive data-backed business decisions.
• Excellent communication and executive presence, with the ability to engage and influence senior leadership.
• Passion for customer experience, digital transformation, and innovation in eCommerce and retail.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see .

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America