Unit Supervisor, Court Operations, Civil Family - Military veterans preferred

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans.

Essential Job Functions:  

The main purpose of this position is to plan, coordinate, supervise, train, evaluate the work of the clerical staff, and participate in the hiring process. Assess problems, issues, conflicts and resolve accordingly. Participate in research, review of MD rule changes, any change in laws and appellate decisions. Provide customer service by assisting customers, attorneys, and court related agencies regarding questions/procedures in person and by telephone, in a professional manner adhering to office guidelines and policies.

Plans, supervises, coordinates, and evaluates the work of subordinate clerical and support staff.  Participates in the hiring process and makes recommendations. Counsels, disciplines and evaluates subordinate staff. Supervises the entry of information into data management systems, retrieves information, and prepares a variety of management reports. Recommends modifications to procedures to improve processing time, accuracy, and efficiency. Identifies and adapts rapidly to departmental needs and to reallocate staff and resources to meet work requirements. Trains staff on court procedures and practices, automated systems, filing and office equipment.

Oversees and performs a variety of clerical functions, such as entering case data into automated systems, filing case related documents, initiating new cases with the issuance of summons, subpoenas, warrants, etc., processing courtroom work, processing incoming mail by entering information in computer, and determining necessary action. Preparing courtroom clerk schedule for court.

Performs the work of a Courtroom Clerk, as needed, to assist judges and magistrates; records proceedings of court activities; prepares necessary forms/paperwork; enters case dispositions, judgments, postponements, fines, and costs awarded by the Judge in the court?s management system.

Provides customer service for the courts by assisting customers with general information, directing parties to the appropriate office when necessary. Communicates clearly, tactfully, and effectively with the public, other government agencies, staff, other court personnel, both verbally and in writing. Resolves conflicts with the public, agency personnel or staff when needed.

Reviews/verifies daily register summary from accounting program, completes final report and voids receipts.

Other duties as assigned.

Minimum Qualifications:

Education:     High school diploma (or GED equivalent).

Experience:   Three (3) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include two (2) years of the aforementioned court experience.

Note:

A Bachelor?s Degree may substitute two (2) years of non-court work experience.

A Paralegal/Associates Degree or 60 college credits may substitute two (2) years of non-court work experience.

A Paralegal Certificate may substitute one (1) year of non-court work experience.

Knowledge of:

General office practices, procedures, and equipment.

Maryland court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit(s).

Customer service etiquette.

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.

Skill in:

Basic English and math, to include, but not be limited to, grammar, spelling, punctuation, addition, subtraction, multiplication, and division.

Customer service and handling problems tactfully and patiently.

Analyzing records, reports, and other business documents and noting details and facts pertinent to the assignment.

Usage of standard office equipment and products, computer equipment, and computer applications.

Communicating information effectively, both orally and in writing.       

Applying job-related terminology, codes, policies, procedures, rules, regulations, and laws.

Accuracy and attention to detail.

Ability to:

Assign, organize, coordinate, and evaluate the work of staff.

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Understand and carry out complex oral and written instructions.

Provide assistance, guidance, and direction to others in a polite and efficient.

Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Establish and maintain effective working relationships with subordinate employees, fellow supervisors, superiors, and/or the general public.

Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.

Use standard office and business equipment and products including, but not limited to, personal computers, word processing programs, spreadsheets, database software, copier, microfilm machine, cash register, scanner, fax machine, etc.

Recommend modifications to improve procedures and practices.

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Personal computer for data entry. Calculator for computing totals and verifying deposit amounts. Telephone for incoming and outgoing calls. Fax machine/photocopier to send and receive documents, copying for email. Typewriter. Cash Register System. Scanner

Software and Computer Skills:

Odyssey and File & Serve. Outlook. Court Instant Messaging. Mainframe. Judiciary Case Search. Microsoft Office. Cash Register. Court Smart. DV Office

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their via email to or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: .