Resolution Coordinator, Contact Center - Military veterans preferred

Position Summary...

What you'll do...

• Call Handling: Answer inbound calls from customers related to claims and provide prompt, friendly, and professional service.
• Information Gathering: Collect all necessary information from customers regarding their claims, ensuring that all details are accurately captured and documented in the claims system.
• Call Transfer: Assess the complexity of claims and transfer calls to the appropriate case managers or team members for in-depth handling when needed.
• Customer Support: Assist customers with any questions or concerns they have about their claims, providing clear explanations and updates on claim status.
• Follow-up Coordination: Ensure proper follow-up and escalation of unresolved or high-priority issues to ensure timely resolution.
• Communication: Maintain clear and open communication with customers and internal teams, ensuring that all relevant parties are informed throughout the claim process.
• Documentation: Accurately document all customer interactions and claim updates in the claims management system for future reference and reporting.
• Compliance: Ensure that all interactions and claim handling practices align with Walmart’s policies and procedures, maintaining a high standard of accuracy and compliance.

• Education: High school diploma or equivalent (Associate's or Bachelor’s degree preferred).

• Strong communication skills, both verbal and written.
• Ability to handle high volumes of inbound calls with professionalism and patience.
• Excellent attention to detail and accuracy in gathering and entering information.
• Ability to assess the complexity of claims and transfer calls to appropriate personnel when needed.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with claims management software is a plus.
• Other Requirements: Ability to remain calm and effective under pressure while providing a positive customer experience.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see .

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The hourly wage range for this position is $15.00-$23.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

basic computer processing/data entry software

Primary Location...

608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America