Main Accountabilities:
Account Management
• Lead the Account Management Team to fulfil and exceed customer’s requirements and expectation
• Assist Customers for continuous improvement based on DHL value propositions
• Lead the Account Management Team to address operational issues with customers, identify trends and establishing best-practices.
• Focus on establishing and meeting customer SOP, accurate and timely billing, and achieving KPI performance targets
• Compile KPI reports from across the region and communicate the performance for customers to a wider business audience globally.
Business Development
• Support Business Development team in preparation of RFQs and RFIs, customers meetings & conference calls
• Work with Service Delivery team on new accounts acquired & multiple project implementations
• Coordinate with other departments or business units to minimise operations cost, maximise revenue and optimise operations efficiency
Planning
• Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.
• Implement new businesses and programs. Analyse existing service model and drive for continuous improvement
Management
• Monitor the service level of Account Management team
• Conduct reviews with team members for customer problem resolution.
• Allocate the manpower and resources based on service demand and revenue streams
Requirements for the Job:
• Knowledge of End to end supply chain management
• Experience in managing process/system enhancement
• Familiar with Standard Operating Procedures (SOP)
• Bachelor degree or above in Business or Logistics
• Minimum of 7 years experience in Logistics/Supply Chain Industry
• Good interpersonal, communication and negotiation skills
• Good planning analytical and problem solving skills
• Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook
