Warehouse Operations Manager - Military veterans preferred

2025-04-28
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Cork
Ireland

 

Role Title : Warehouse Operations Manager

Business Unit : DHL Global Forwarding

Location : Cork

Reports to : Head of Implant Community

Days & Hours of Work : 07.00 – 15.30 Monday – Thursday, 07.00 – 14.30 Friday. Flexibility essential to fulfil requirements of role.

 

Accountabilities

 

Key activities

 

Key Accountabilities       

 

Operational Activities:

 
  • Organise and manage daily operations activities of the team and ensure completed within required deadline (replenishing, shipping, good receiving) 
  • Manage agreed shift schedule and provide cover plans for holiday and absence in collaboration with customer.
  • Manage material in warehouse and third-party warehouse (material is ordered daily and liaise with customer on organised delivery)
  • Manage cycle counts & ensure cycle counts are added and executed on time.
  • Manage returns from manufacturing.
  • Ensure all transfer orders and transfer requirements are cleared and executed.
  • Order and maintain PPE equipment for team.
  • Ensure all Power Industrial Vehicle training/licences are up to date.
  • Oversee of handover to ensure all information provided to relevant stakeholders.
  • Ensure daily communication with Customer.
   

Operational Activities:

 
  • Organise and manage daily operations activities of the team and ensure completed within required deadline (replenishing, shipping, good receiving) 
  • Manage agreed shift schedule and provide cover plans for holiday and absence in collaboration with customer.
  • Manage material in warehouse and third-party warehouse (material is ordered daily and liaise with customer on organised delivery)
  • Manage cycle counts & ensure cycle counts are added and executed on time.
  • Manage returns from manufacturing.
  • Ensure all transfer order’s and transfer requirements are cleared and executed
  • Order and maintain PPE equipment for team
  • Ensure all Power Industrial Vehicle training/licences are up to date.
  • Oversee of handover to ensure all information provided to relevant stakeholders.
  • Ensure daily communication with Customer.
  • Mentor the team to allow them to grow their skills.
  • development within the team.
  • Maintain annual leave and absence records for each employee.
  • Conduct returns to work interviews/ forms for all absenteeism and escalate any issues to HR.
  • Manage any disciplinary issues within the team in collaboration with HR.
  • Conduct annual performance and interim reviews with each employee, set yearly targets and regularly meet to ensure they are on track.

Other:

  • Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme
 

Competencies

 

Team Leadership

 

·        Builds a strong team and provides team members with the direction, resources, and environment needed for success Motivates and inspires teams to achieve extraordinary results.

·        Builds commitment to common goals and communicates a sense of mission and collective purpose.

·        Communicates openly and regularly through team and individual communication.

·        Creates a positive work environment.

·        Provides clarity of roles and responsibilities for team members

·        Manages team performance through measurement, feedback, and recognition.

·        Listens to and involves the team in decision making as appropriate.

·        Always behaves in a manner consistent with DHL Global Forwarding’s values

·         

 

Managing Relationships

·        Develops effective relationships with employees, peers, and managers.

·        Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc)

·        Communicates in an open and honest manner.

·        Treats others with respect, develops trust and values diversity.

·        Demonstrates sensitivity to diversity i.e., culture, gender, age, religion, race, disability.

·        Harnesses difference to maximize operational performance.

·        Encourages openness and challenge to the status quo.

·        Fosters positive workplace relationships with employees and their representatives

·         

Team Development

 

·        Creates high performing teams by attracting and developing people.               Recruits and retains capable people.

·        Provides regular constructive feedback and coaching to employees.

·        Objectively assesses team members’ skill level.

·        Develops action and development plans to grow team member skills. 

·        Fosters an environment that enables people to achieve their highest potential.

·        Seeks and is open to feedback from others

 

Customer Focus

 

·        Utilises resources to exceed customer expectations                Bases decisions on how his/her actions impact customers and DHL Global Forwarding

·        Builds and maintains effective relationships with customers, suppliers, and other departments.

·        Focuses on the needs of customers and seeks to meet and exceed expectations.

·        Drives the team to meet operational targets and service level requirements.

·        Collaborates internally to provide customer service

   

Problem Solving

·        Delivers operational results by analyzing and solving problems in a structured way  Identifies issues, problems, and opportunities.

·        Gathers information and analyses cause and effect.

·        Quickly and practically solves problems.

·        Implements corrective action and changes processes to eliminate problems.

·        Establishes effective work processes, measures, and key performance indicators.

·        Uses all the team’s skills to solve problems.

·        Deploys resources appropriately to solving the problem.

·        Creates awareness of the problem, solution and action taken

   

Supporting Change

 

·        Implements change through motivating and influencing others     

·        Demonstrates a positive attitude to change.

·        Generates enthusiasm and ideas for change within the team.

·        Takes personal ownership for leading change.

·        Makes self-available and is highly visible to the team.

·        Identifies and overcomes barriers to change.

·        Communicates clear change goals and updates progress regularly.

·        Seeks opportunities to improve existing routines or processes.

·        Plans and carries change through to completion.

·        Recognizes and rewards team involvement in the change

  		 

Skills / Qualifications:

   
  • Expected years of experience (minimum) Minimum 3 years' experience in a similar role
  • Proven track record in a people management or leadership role (communication, co-ordination, delegation, motivation & interpersonal skills)
  • Forklift driving experience particularly narrow aisle is beneficial.
  • Experience handling pharma goods desirable working to GMP standards.
  • Continuous improvement mindset and proven ability to develop procedures and lead change initiatives.
  • Self-directed working style and capable of making well informed decisions.
  • Strong communication skills and experience communicating and building relationships with stakeholders at all levels.
  • Strong commercial attitude.
  • Results driven with excellent attention to detail.
  • Good MS Office Skills in particular excellent Microsoft excel skills.
  • Strong administration skills.
  • Strong customer orientation seeking to meet and exceed customer expectations.
  • Strong attention to detail and experience working to strict guidelines and procedure.
  • Expected Qualifications Leaving Certificate required
  • Forwarding/Logistics related qualification desirable
  • Qualified Known Consignor desirable

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed.  The Company reserves the right to revise or amend duties at any time

 

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