Responsible for ensuring timely connections of picked up shipments from the customers as per set cutoffs and sop

Operational

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for CPU outbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc (PD Session)
• Ensure timely and correct data capture for all shipments received for processing.
• Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
• Monitor and review operations processes on sorting and bagging of shipments
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely bill clearance of Vendors.
• Audit of AWBs (Air Way Bills) to detect weight discrepancy.
• Monitor Net Service Levels and take corrective actions, if any
• Ensure safe handling of all shipments at the CPU; Handle security exceptions in the CPU along with the security team
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the CPU

People

·       Provide direction, guidance and support to employees to help them discharge their duties effectively