Account Control Technology


Senior Manager- Operations - (Collections)

US-TX-Houston

Job ID: 2025-2120
Type: Full-Time
# of Openings: 3
Category: Management
Houston, Texas

Overview

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.

• Maintain individual and department productivity reports.
• Publish daily, weekly, monthly, and year to date statistics.
• Respond to system issues, escalated calls & inquiries in a timely and knowledgeable manner.
• Manage unit productivity, monitor workload, and ensure that quality standards are consistently achieved and guidelines are followed.
• Establish organizational structure by assigning responsibilities, delegating authority, recruiting, selecting, and providing support in staff development.
• Manage, train, and develop team members.
• Coordinate daily staffing such that personnel are utilized in a cost-effective manner, eliminate redundancies and maximize recoveries.
• Administer programs and action plans to meet service and productivity goals.
• Develop and implement new incentive plans as needed
• Overall responsibility for achieving revenue goals
• Knowledge, understanding, compliance and enforcement of ll applicable Federal, State and Local laws and regulations
• Knowledge, understanding and compliance with TSI policies and procedures
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination
• Accountable for all decisions, actions and directives with respect to job responsibilities
• Ensure compliance with client, office and company standards, policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement as well as team performance
• Perform other duties as assigned by management

• Bachelor’s Degree or equivalent relevant work experience.
• 4 years of related and/or management experience required.
• 5 years of related and/or management experience preferred.
• Excellent product knowledge.
• Ability to direct and motivate others in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Must possess strong negotiation, leadership and managerial skills.  
• Also requires a high degree of confidentiality.  
• Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel.  
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

Physical requirements:

Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols

Frequently required to sit, stand, walk, talk, hear, bend and reach

Ability to reach with hands and arms

Occasionally lift and/or move up to 30lbs

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

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