Supervisor - Military veterans preferred

Role title SUPERVISORCorporate Division Logistics Business Division Operations SPL Business Unit DHL Exel Supply Chain Overall Role Purpose Manage and oversee operation and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards. Reports to Warehouse Manager Date approved Role Profiler (Name/E-mail) Scope of Role (please specify all scope data) Revenue of own unit [2007] Number of countries covered [2007] No. of FTEs [Total FTEs in own area of responsibility] Direct/Dotted Line reports [only first level of reports into the role] Budget responsibility (including personnel cost) [2007] Expected EBIT of own unit [2007] Size of assets under management [2007] Other relevant dimension xx mn/bn * € xx mn/bn * € xx mn/bn * € Specific Role context [brief explanation] Specific Role Challenges [brief explanation] Accountabilities Key activities Overall goals / Typical measures Impact · Customer satisfaction · Customer retention · KPI · SLA Customer / Stakeholder Customers · Maintain good working relationships, Co-ordination, discussion and communication Warehouse Manager. Assist to meet performance targets · Together with warehouse manager participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers)· Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels · Daily working process review, discussion ·Ensure inbound stock are recovered, “break bulked”, inspected and receive in the quickest, most efficient manner possible. · Ensure accurate sorting and optimum loading of all inbound shipments. · Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer’s SOP · Ensure that the SOPs are being followed and adhered to by warehouse. · Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance · Ensure safe working practices and environment within the shift. · Participate in DESC quality policy and initiatives e.g. ISO accreditation. Role Profile Accountabilities People Management · Develop a high performanceservice culture within the functional department. Plan, organize and direct and efficient and effective functional department. Manage the allocation of appropriate resources and commitment of staff to the achievement of warehouse objectives and targets. · Employee Satisfaction. · Unplanned staff turnover. · Employee development · Employee accountability and performance. Skills / Qualifications Key capabilities / Competencies Skills· Communication skills (English/Local Language), spoken and written.Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, ‘Personal’Influencing: Persuades others of the value of an approach or idea. Communication Listens attentively, and summarizes or asks questions, when needed, to clarify information. Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered. Expected years of experience (Minimum) · Minimum 2 years Warehousing experience, Minimum 1 year in SPL environment, · Minimum 3 years experience in working and accomplishing tasks within a cross-functional/matrix type organization Expected Educational Qualifications Bachelors Degree level