Executive - Loss & Damage Claims Management - Military veterans preferred

·       Receive, review, and accurately record all loss and damage claims.

·       Investigate the circumstances surrounding each claim, gathering necessary documentation (e.g., shipping documents, inspection reports, photographs, invoices).

·        Assess the validity and liability of claims based on evidence, contractual agreements, and insurance policies.

·       Communicate effectively with claimants (customers, carriers, suppliers) throughout the claims process, providing updates and managing expectations.

·       Process approved claims for payment, ensuring accuracy and adherence to financial procedures.

·       Maintain a detailed and organized record of all claims, including status, documentation, and resolutions.

·       Identify trends and patterns in loss and damage incidents to recommend preventative measures.

·       Liaise with internal departments (e.g., Logistics, Warehousing, Finance) to gather information and resolve claims.

·       Coordinate with external parties, including insurance providers, carriers, surveyors, and legal counsel, as required.

·       Build and maintain positive relationships with key stakeholders.

·       Responsible for complying with all Policies and other organizational policies &security procedures.

·       Ensure understanding of Business rules and compliance to same.

·       Should be cross trained in other functions / Regions / Country specific activities to act as a backup whenever required.

·       Responsible for timely & correct entry of data as assigned by TL / Manager.

·       Meeting the KPIs set.

• Achieve the productivity targets set by the Team lead based on the tenure in the system.

·       Follow and adhere to SOP, exception process and set guidelines.

·       Primary focus to analyse claims thoroughly and accurately.

·       Entry in system / excel to meet Lead Time for reporting.

·       Commitment to delivering exceptional service and support to customers.

·       Should be able to manage time effectively and should be quick & accurate to respond 

timely to the queries raised by using efficient work methods and tools.