Asset Protection Collections Manager - Military veterans preferred

Liberty FCU, a full-service credit union, is seeking a Collections Manager to oversee daily operations and activities of a collections team in the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be an engaged leader of people. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.

Duties and Responsibilities include but are not limited to:

• Coordinate all aspects of the Asset Protection Department operations and supervise the daily routines of a collections team.
  1. Perform annual employee reviews
  2. Monitor staffing and hold regular staff meetings, employee development and engagement
  3. Monitor employee performance, including key performance indicators – daily, weekly, monthly
  4. Oversee repossession placements
  5. Management of vendors for the collections platform, texting, and automated dialer
• Assist the Asset Protection Vice President in efforts to meet department and credit union strategic goals.
  1. Delinquency ratios for active and recovery accounts
  2. Reporting and inventory reconciliations
  3. Perform quality control audits
  4. Plan and direct departmental operations to successfully meet goals

Core Competencies:

• Ability to engage and motivate employees.
• Ability to multi-task, stay organized and prioritize.
• Advanced written and verbal communication skills; ability to relate to staff at all organizational levels.
• Sound decision making, high accountability, and the ability to work with limited supervision.

Desired Qualifications and Skills:

• B.S. degree in Management preferred but equivalent work experience will be considered in lieu of a degree.
• 5+ years of experience in supervising or management.
• Collections or Contact Center management experience preferred.

Benefits and Compensation:

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.