Digital Communications & Channels Manager - Military veterans preferred

Job Description

Job Summary

Primary responsibility is to implement the enterprise-wide strategy to drive digital adoption of the Availity platform with our providers.  This requires excellent collaboration and communication skills and developing strong relationships with Availity, PSRs, PNA, and Health Plans with the goal of educating, supporting, and engaging providers on the Availity platform.

Job Duties

• Define business vision and strategic plan for the communications channel.
• Develop and maintain effective and trusting relationships with stakeholders such as Health Plan and Corporate partners, external vendors and Information Technology to understand their needs, strategies, priorities and key issues.
• Build and maintain a strong understanding of channel features, functions and processes. Maintain documentation on channel functionality, interfaces and business rules such that they remain the channel SMEs and are able to transfer knowledge to others when needed.
• Work as a liaison between the business and IT to deliver key business value through IT solutions.
• Manage multiple digital projects related to change management and process improvement for the department.
• Translate strategy into implementation tactics, acting as a change agent.
• Responsible for the department newsletter and all content.
• Accountable for communications required by state health plans regarding projects.
• Document, manage and maintains Policies and Procedures, standards and guidelines in relation to best practices, service levels, compliance and regulatory needs for channel.
• As project work varies from time to time may also perform the role of Project Product Owner (PO), particularly for work which is focused on their channel.

Job Qualifications

REQUIRED EDUCATION:

Bachelor’s Degree or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:

• 5+ years' experience in Health Insurance field, demonstrates Healthcare business process and/or functional knowledge.
• 5+ years' experience in communications and writing.
• Demonstrates use of effective communications and soft skills to build and maintain effective relationships. 
• Experience managing, prioritizing and handling the intake of requests from various business partners across multiple domain areas.
• Experience in defining strategic vision and multi-year roadmaps in customer facing systems, ideally online properties.

PREFERRED EDUCATION:

Graduate Degree, MBA or equivalent combination of education and experience

PREFERRED EXPERIENCE:

 Availity knowledge

PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $155,508 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.