Title: Operations Manager
Company: Summit Electric Supply
Industry: Wholesale
Department: North & Central Texas Region
Type of Employment: Full-time
Experience Level: Mid-Senior Level
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Job Description The Operations Manager provides strong leadership of the operational functions ensuring that the Service Center has the capacity, efficiency, and cost-to-serve characteristics necessary to meet Summits business objectives and the demands of Summits customers. Doing so supports Summits business imperative of pursuing profitable growth in every market we serve. This role will give direction to branch operational functions including Customer Service Representatives (inside sales), Counter Sales Associates, and Administrative Associates. A key responsibility for the Operations Manager is to support the sales team by aligning resources to support sales growth and key initiatives.
Essential job functions
Coordination and Supervision
- Provide overall leadership for Service Center Operations. Lead by example to instill Summit mission and values.
- Work closely with Solution Center leadership to ensure customer expectations are met.
- Provide training, coaching, and accountability for associate performance to achieve overall operational effectiveness.
- Coordinate team and individual metrics setting in alignment with Summits overall business objectives, operational initiatives, and the market sales plan and budget.
- Communicate effectively and frequently with all direct reports regarding goals, expectations and other work-related issues. Create motivational programs to support gains in key performance metrics.
Financial
- Review financial data and reporting related to key metrics including sales activity, customer contact and follow-up frequency, quoting activity, gross margin, pricing, inventory, overstock and dead stock, turns, and customer satisfaction data (NPS) making recommendations in line with driving sales performance, reducing cost-to-serve, and maximizing gross margin.
- Determine actions necessary to optimize inventory in a way that corresponds to market conditions and sales forecasts.
- Oversee budget management related to local operational activities including headcount, company assets, maintenance and repair, and third party contracts.
- Identify and implement expense reductions where appropriate. Coordinate with Operations team on facility and equipment maintenance/repairs, upgrades. Ensure cost saving activities are in place for office expenses.
Best Practices
- Improve processes and policies in support of organization goals. Formulate and implement departmental policies and procedures to maximize efficiency and output.
- Identify and deliver process and productivity improvements through enthusiastic leadership of quality programs such as Lean and 5S.
- Emphasis should be on leveraging operational functions in innovative and creative ways that provide measurable value to customers.
Human Resources
- Participate in hiring, training, disciplining, rewarding and terminating team members.
- Coordinate associate development in key developmental areas including sales skills, product knowledge, systems proficiency, and understanding of and compliance with Summit Way processes and procedures.
- Prepare for future growth through robust participation in Summits succession planning process.
Sales, Marketing, and Customer Service
- Work with local sales leadership to establish market and customer strategies that drive profitable share growth and participate in sales presentations of Summits operational capabilities to key customers.
- Ensure timely and accurate information in response to customer requirements, challenges, issues, and information requests. Resolve customer concerns as efficiently and effectively as possible.
Strategic Input
- Based on analysis of performance metrics, give input on capital spending decisions related to operational and supply chain optimization.
- Make recommendations to leverage operational functions in innovative and creative ways that create competitive advantages and provide additional revenue streams for Summit.
Qualifications Essential Qualifications and Experience
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- 5 years or more of proven successful experience in inside sales, operations, or comparable position with Summit or a similar organization.
- Experience successfully leading in a matrix-managed organization. Demonstrated ability to manage, develop, and motivate teams.
- Ability to recommend and implement timely, strategic decisions based on solid analysis and key performance metrics.
- Demonstrated competency in driving process improvements. Experience with Lean, 5S, or Six Sigma preferred.
- Highly effective user of ERP systems (preferably SAP) and BI tools.
- Strong customer service orientation both external and internal.
- Strong recruiting and developing talent in organizations.
Beneficial Skills and Experience
- Bachelors degree in Supply Chain, Industrial Distribution, Business, Finance, or equivalent.
- Previous successful experience in SAP.
- Extensive familiarity with Summits suppliers and knowledge of products purchased by Summits customers.
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors Education Program (EPEC).
- Significant customer service experience in the electrical distribution industry.
Additional Information Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!
Be a part of the Summit Electric family with room to grow and excel!
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Equal employment opportunity, including veterans and individuals with disabilities.
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